Shani Edwards

• Communicated effectively with patients to ensure understanding of their plan of care.
• Provided a safe environment for patients through proper use of safety protocols.
• Work very closely with UK Healthcare providers and nurses to create treatment plans for specialty medications.
• Reviewed labs and test results with pharmacists in order to select appropriate specialty medication for the patients condition.
• Assist patients in navigating and applying for patient assistance programs, foundations, and grants
• Accurately reported adverse reactions and symptoms for specialty medications.
• Assisted UK providers and nurses with medication therapy plan changes.
• Compounded medications and treatment according to USP guidelines
• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Interpreted and processed medication orders under supervision of pharmacist.
• Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
• Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
• Worked with insurance companies to process claims, resolve problems and obtain payments.
• Established and updated patient profiles, medications and insurance details.
• Consulted with customers via telephone to assist with navigating pharmacy systems and completing requests.
• Closely inspected medications to determine accuracy of identities, strengths and purities.
• Educated patients on prescription instructions and answered questions regarding drug side effects.
• Requested scripts from doctors and verified insurance and coding.
• Contacted insurance companies to obtain necessary prior authorizations needed for medication
• Utilized technology, such as Cover My Meds, to submit Prior Authorizations.
• Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
• Notified ordering providers of denied authorizations.
• Coordinated resolutions for issues and appealed denied authorizations.
• Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
• Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
• Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.
• Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
• Used UK Healthcare Pharmacy software to input claim, prior authorization and other important medical data into system.
• Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
• Scheduled patient appointments, diagnostic specialty appointments, and tests
• Clarified patient inquiries and questions to update patient account information in computer system.
• Collaborated with internal departments to provide account status updates.
• Collaborated with other healthcare professionals to ensure optimal care for each patient.

• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Interpreted and processed medication orders under supervision of pharmacist.
• Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
• Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
• Prepared prescription transfers to other pharmacies.
• Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.
• Used 8-point check system to verify labeled prescriptions.
• Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
• Maintained clean and organized pharmacy shelving and work areas.
• Verified patients' identities at pickup to prevent sale of wrong medications.
• Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
• Prepared prescription labels, promoting accuracy in medication administration and dosing.
• Adhered to regulatory guidelines for workplace safety and customer confidentiality.
• Worked with insurance companies to process claims, resolve problems and obtain payments.
• Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
• Closely inspected medications to determine accuracy of identities, strengths and purities.
• Requested scripts from doctors and verified insurance and coding.
• Participated in prescription pharmaceutical and over-the-counter product inventory audits.
• Dispensed medications to patients in accordance with pharmacist orders.
• Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
• Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
• Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
• Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
• Maintained pharmacy counter and related areas in clean, neat and organized fashion.
• Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
• Opened incoming supplies and stocked in correct locations.
• Performed filing, copying, faxing and other clerical tasks.
• Delivered quality care to customers through close collaboration with pharmacist.
• Arranged retail products in pharmacy area according to merchandising planograms and end cap placement needs.
• Entered current customer, payment and inventory information into system to keep data accurate.
• Verified prescriptions by contacting physicians' offices and receiving approval.
• Trained new pharmacy staff in procedures and customer service standards.
• Efficiently processed cash register transactions for new and refilled prescription orders.
• Supported pharmacist in preparing daily prescriptions.

• Prepared prescription transfers to other pharmacies.
• Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
• Transmitted daily bulk orders to maintain inventory levels.
• Communicated with insurance companies for billing purposes.
• Verified insurance benefits to refill medications by examining formularies and calling insurance companies for exceptions.
• Teamed with peers, technicians and other pharmacists to prioritize and complete orders.
• Interpreted and processed medication orders under supervision of pharmacist.
• Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.
• Efficiently responded to voicemails from healthcare providers and customers.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
• Efficiently processed cash register transactions for new and refilled prescription orders.
• Managed medication stocks, including conducting counts, labeling products and maintaining controls.
• Participated in prescription pharmaceutical and over-the-counter product inventory audits.
• Processed prescriptions in COMPUTER RX, checking against known patient allergies.
• Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
• Prepared prescription labels, promoting accuracy in medication administration and dosing.
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
• Checked medications for content, accuracy and completeness of all drug packaging and labeling.
• Reviewed and verified benefits and eligibility with speed and precision.
• Oversaw regulatory and strategic initiatives to ensure accuracy of medical claims.
• Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
• Consistently informed patients of financial responsibilities prior to services being rendered.
• Submitted refund requests for claims paid in error.
• Completed appeals and filed and submitted claims.
• Performed full-cycle medical billing for fast-paced company, reducing errors 90% within 2 months.
• Answered customer questions regarding medication.
• Restocked shelves and prepared expired drugs for return.
• Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
• Supported pharmacist in preparing more than 300 prescriptions daily.
• Calculated anticipated drug usage for prescribed period.
• Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
• Cleaned all compounding equipment to ensure batches meet quality control standards.
• Measured and calculated ingredients per compounding instructions

Pharmacy Tech

• Interpreted and processed medication orders under supervision of pharmacist.
• Communicated with insurance companies for billing purposes.
• Verified insurance benefits to refill medications by examining formularies and calling insurance companies for exceptions.
• Teamed with peers, technicians and other pharmacists to prioritize and complete orders.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Cross-promoted supplement and nutritional products to maximize add-on sales.
• Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.

Shift Supervisor

• Supervised, trained and guided team by coaching on daily activities.
• Oversaw monthly site inspections and daily observations to maintain safety, production standards and environmental regulations compliance.
• Collected key performance indicator metrics, analyzed results and offered process improvement recommendations based on data.
• Documented timecard data, maintenance logs and production logs.
• Enforced rules and procedures for accuracy, efficiency and safety.
• Communicated daily schedule and delegated work to employees.
• Monitored daily operations for quality and adherence to work order specifications.
• Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
• Generated reports to assess performance and make adjustments.
• Positioned skilled staff in key areas throughout shift to optimIze department productivity.
• Maintained visually appealing and effective displays through use of lighting and signage.
• Inspected incoming supplies to conform with materials specifications and quality standards.
• Documented receipts, employee hours and inventory movements.
• Managed schedules, accepted time off requests and found coverage for shifts.
• Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
• Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
• Documented production levels, materials used and special incidents to keep management informed of daily activities.
• Upheld company standards and compliance requirements for operations and cleanliness of all areas.
• Organized daily workflow and scheduled staff vacations for adequate coverage.
• Handled, counted, and maintained store working fund.
• Completed opening and closing duties to facilitate business operations.
• Resolved customer complaints and reported issues to senior management.
• Assisted with performance reviews to identify areas of improvement.
• Complied with company policies, objectives and communication goals.
• Realigned workflows with changing business demands by evaluating processes and employee strengths.

• Troubleshot and resolved issues with cash registers, card scanners and printers.
• Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
• Learned roles of other departments to provide coverage and keep store operational.
• Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
• Directed merchandising and signage updates for weekly and seasonal promotional changes.
• Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
• Provided assistance with purchases, locating items and signing up for rewards programs.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Supervised more than 20 cashiers and associates to maximize performance, efficiency and service levels.
• Drove sales and add-on purchases by promoting specific item options to customers.
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
• Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
• Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
• Helped customers find store locations and complete purchases.
• Counted and balanced cashier drawers.
• Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
• Managed cashier shifts and breaks.
• Managed and fulfilled online orders per policy and procedure
• Prepared special orders for shipment.
• Greeted customers promptly and responded to questions.
• Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
• Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
• Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
• Accepted merchandise returns.
• Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
• Helped customers find specific products, answering questions and offering advice.
• Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.

• Managed Curbside Pickup/Internet Orders for entire store.
• Fulfilled every order under the required time frame given.
• Improved operations by working with team members and customers to find workable solutions.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
• Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
• Read orders to obtain item numbers and located merchandise in bins or on shelves.
• Communicated with customers to discuss packing needs and any special items or circumstances.
• Kept work areas clean, neat and organized for optimal productivity and worker safety.
• Coordinated new advertising techniques with management to drive higher Curbside Pickup survey reviews.
• Improved customer satisfaction by finding creative solutions to problems.
• Setup and changed delivery dates to better suit customer needs.
• Managed cancellations and assembly of specific items to drive customer satisfaction.

Customer Service

• Helped customers find specific products, answering questions and offering advice
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
• Learned roles of other departments to provide coverage and keep store operational
• Assisted customers by locating items and moving heavy purchases to vehicles
• Used in-store tech and scanners to pick requested orders for customer pick up
• Consulted with customers to determine best methods to resolve service issues
• Escalated customer concerns, store issues and inventory requirements to supervisors
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Met and exceeded productivity targets by handling every interaction with company standards
• Reviewed customer data to assess current issues and determine potential solutions
• Achieved high customer satisfaction scores by de-escalating complaints quickly
• Educated customers on special pricing opportunities and company offerings
• Greeted customers to facilitate services, determine service needs, accurately locate, and recommend products to them

Inventory

• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
• Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement
• Communicated with floor managers to determine merchandise placement
• Inspected product load for accuracy and safely transported it around the warehouse
• Palletized merchandise for easy movement to sales floor locations
• Checked shelves to ensure adequate stock
• Blocked and faced all products on shelves and displays to meet company policies
• Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers

Cashier

• Trained new team members in cash register operation, stock procedures and customer service
• Worked closely with front-end staff to assist customers
• Served needs of as many as 100 patrons per shift, including collecting payments, tracking rewards and handling customer service issues
• Helped customers update accounts, sign up for new services and take advantage of special offers
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
• Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
• Troubleshot and resolved issues with cash registers, card scanners and printers
• Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft
• Drove sales and add-on purchases by promoting specific item options to customers
• Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
• Adhered to top-quality client servicing standards to promote overall satisfaction
• Liaised with team members throughout store to promote upkeep efforts
• Greeted incoming customers and provided personable and knowledgeable service
• Presented friendly and positive attitude while communicating clearly with customers and colleagues
• Worked as team member to provide highest level of service to customers
• Marked clearance products with updated price tags
• Successfully maintained regular in-store price changes

• Maintained cleanliness and organization of the warehouse
• Followed verbal and written directions with accuracy
• Regularly lifted and moved up to 70 pounds
• Successfully operate electronic pallet jack with zero damage or injuries
• Consistantly maintain above average service level of production rate
• Efficiently stacked required product goods on pallet according to route and stop numbers
• Wrapped completed pallets tightly to minimize damage to goods
• Immediately reported any safety and quality issues to management
• Operated equipment with focus on safety and efficiency
• Collaborated in a team environment to maintain high levels of productivity
• Followed duties outlined in daily inbound and outbound schedules
• Checked that the correct shipping labels were on all picked items
• Filled out inspection logs at the beginning and end of each shift
• Analyzed product for quality and/or damage
• Scanned, organized, and filed receiving cycle count inventory documents
• Identified any damaged product and removed it shelving to specified area
• Operated SelectPro arm scanner without issue
• Cleaned and stored all equipment at the end of each shift
• Assist in receiving incoming product from trailers
• Stored and retrieved materials according to the principle of First In, First Out (FIFO)
• Cleaned shipping and receiving areas to ensure safety
• Inspected product load for accuracy and safely transported it around the warehouse

• Successfully operate standup forklift with zero injuries or damage
• Inspected lifts before usage to prevent damage to the goods being lifted/transported
• Transported goods on pallets from the dock area to appropriate truck locations
• Successfully operated standup forklift to load trailers  with palletized product according to route numbers
• Loaded palletized items with standup forklift in the optimal manner to maximize efficiency of work
• Unloaded and received backhaul palletized product
• Maintain Quality Control on all non-conveyable products prior to loading.
• Load product in a safe manner, ensuring product integrity for customers.
• Bring concerns about product integrity to Supervisor's attention.
• Position non-conveyable product with associated conveyable product.
• Secure load with load bars when loading is complete.
• Communicate any special circumstances to driver via the shipping loading report.
• Maintain a clean, debris-free work area.
• Achieve productivity goals while maintaining product integrity
• Maintain effective working relationships with peers.
• Comply effectively with company work and safety rules.
• Continually meet assigned production standards.
• Maintain a quality of work that limits mispicks, shorts and damages

• Analyzed and inspected the quality of customer returned items
• Verified and damage or misuse of returned items
• Reviewed online customer comments regarding their order to identify any physical and/or functional defects
• Correctly processed returned item information into UI computer program
• Unloaded inbound cargo from semi-truck trailers using a pallet jack
• Prepared and loaded outbound cargo onto semi-truck trailers using a pallet jack
• Organized, managed, and distributed  totes, gaylords, and any other necessary supplies of up to four lines, totaling a minimum of 72 customer returns processors. 
•  Worked at a rapid pace to meet tight deadlines and/or demand of processing supplies
• Maintained clean and organized work areas
• Maintained proper returns item levels on a line
• Received no quality improvement coaching  from upper-level management 
• Communicated with dock and floor managers to determine returned merchandise placement
• Documented safety hazards performed by associates and advised them on alternative ways to carry out work activities while also submitting written reports to safety management