Summary
Overview
Work History
Education
Skills
Career Goal
Activities
References
Timeline
Generic

Shani Gavin

CA

Summary

I am an experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working employee with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

7
7
years of professional experience

Work History

Supervisor

Chartwells Compass Group
11.2021 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Achieved results by working with staff to meet established targets.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.

Caregiver

Private Residence
01.2022 - 07.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Burger Grill

Armark
11.2021 - 05.2022


  • I worked Monday- Friday from 4:30-9:30 p.m
  • My job consisted of making prepping all food, taking order's, and making the order's as they came in.
  • Then I proceeded to give them toppings and whatever sides we have for the day
  • I would also prepared the sauces and cleaned up after the job was done
  • Streamlined order preparation by effectively multitasking and prioritizing tasks during peak hours.
  • Contributed to increased sales by creating visually appealing and delicious burgers that met customers'' expectations.
  • Applied problem-solving skills to address equipment malfunctions, notifying supervisors when necessary and quickly adapting to maintain workflow.
  • Assisted in training new staff members on proper burger-making techniques, ensuring consistency across the team.
  • Supported inventory management by monitoring stock levels and promptly notifying supervisors of shortages or discrepancies.
  • Addressed customer inquiries regarding menu options, providing recommendations based on preferences or dietary restrictions when necessary.
  • Collaborated with team members to ensure a smooth workflow, contributing to a positive work environment.


Wendy's Crew Member

Wendy's
09.2021 - 12.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted other team members to achieve goals.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Became familiar with products to answer questions and make suggestions.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.

Pieology team member

Pieology
01.2020 - 08.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Assisted customers in selecting merchandise best suited to needs.

Babysitter

Private Care
04.2017 - 06.2021
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Communicated with parents regarding children's progress and development, raising any issues.

Macdonald's Crew Trainer

McDonald's
02.2019 - 01.2021
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.
  • Maintained current knowledge of all team position requirements.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Enhanced crew performance by implementing effective training strategies and customized lesson plans.
  • Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
  • Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.

Education

Currently - Sociology

Cal State Los Angeles
Los Angeles, CA
05.2025

Diploma -

Ridgeview High School
Bakersfield, CA
06.2021

Skills

  • Time management
  • Leadership
  • Communication Skills
  • Adaptable
  • Dependable
  • Teamwork
  • Goal-Oriented
  • Training and mentoring
  • Staff Management
  • Employee Motivation
  • Strategic Planning
  • Processes and procedures
  • Schedule development
  • Inventory Oversight
  • Business Development
  • Project Planning
  • Improvement plan knowledge

Career Goal

Licensed Therapist, Door of Hope, Full-time position requiring bilingual Spanish speaker. Conduct individual and couple's therapy, lead support groups, attend case conferences, maintain confidential files, work with victims of domestic violence.

Activities

  • Volunteered with SJVC Dean of Students for on-campus club events during the 2018 Christmas season
  • Assisted with the 2018 Alzheimer's Walk
  • Organized new student folders
  • Participated in RHS Softball fundraisers
  • Supported Pennies for Patients organization
  • Involved with several on-campus activities and events

References

Former Managers at McDonald's, Pieology, and my current position as supervisor , Can vouch for my accountability, being on time, and being a respectful worker.

Timeline

Caregiver

Private Residence
01.2022 - 07.2023

Supervisor

Chartwells Compass Group
11.2021 - Current

Burger Grill

Armark
11.2021 - 05.2022

Wendy's Crew Member

Wendy's
09.2021 - 12.2021

Pieology team member

Pieology
01.2020 - 08.2021

Macdonald's Crew Trainer

McDonald's
02.2019 - 01.2021

Babysitter

Private Care
04.2017 - 06.2021

Currently - Sociology

Cal State Los Angeles

Diploma -

Ridgeview High School

Similar Profiles

CREATE PROFILE
Shani Gavin