Shana Harrison
Ranson, We
Summary
Accomplished Food & Beverage Director with a proven track record at Clarion Hotel by Choice Hotels, adept in guest relations and labor management. Excelled in enhancing profitability and operational efficiency, securing competitive pricing, and fostering professional growth. Skilled in suggestive selling, achieving significant sales through innovative promotions and exceptional service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Food & Beverage Director
Clarion Hotel by Choice Hotels
05.2023 - Current
- Negotiated favorable contracts with suppliers, securing competitive pricing on premium ingredients without compromising quality standards.
- Mentored junior team members, fostering a positive work environment that promoted professional growth and employee retention.
- Analyzed financial reports to identify areas of opportunity for increasing profitability while managing expenses effectively within budget constraints.
- Optimized labor costs by monitoring staffing levels based on business needs and adjusting schedules accordingly for maximum efficiency.
- Maintained compliance with local health department regulations through regular staff training and facility inspections.
- Managed successful special events, including weddings and corporate functions, ensuring seamless execution from planning to completion.
- .Established an engaging social media presence showcasing the establishment''s unique atmosphere, signature dishes, special promotions, resulting in heightened online visibility.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
- Developed unique events and special promotions to drive sales.
Front of House Manager
White Horse Tavern
01.2015 - 05.2023
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
Lead Bartender
Vista Tavern
01.2008 - 01.2015
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
Education
High School Diploma -
Brunswick High School
06-2005
Skills
- Food and beverage operations
- Guest relations
- Suggestive selling
- Labor management
Certification
Food Manager Certication
Timeline
Food & Beverage Director
Clarion Hotel by Choice Hotels
05.2023 - Current
Front of House Manager
White Horse Tavern
01.2015 - 05.2023
Lead Bartender
Vista Tavern
01.2008 - 01.2015
Food Manager Certication
High School Diploma -
Brunswick High School
Similar Profiles
LORENA A ALONZOLORENA A ALONZO
Guest Service Agent at Clarion Hotel by Choice HotelsGuest Service Agent at Clarion Hotel by Choice Hotels
Riya PatelRiya Patel
Assistant Manager of Operations at Clarion Hotel by Choice HotelsAssistant Manager of Operations at Clarion Hotel by Choice Hotels
Yoana Ruiz HernandezYoana Ruiz Hernandez
Supervisor at Clarion Hotel by Choice HotelsSupervisor at Clarion Hotel by Choice Hotels