Shani Jackson
San Jose,CA
Summary
Knowledgeable Esthetician with solid foundation in esthetic practices and techniques. Demonstrated ability to perform facials, waxing, and skincare treatments, enhancing client satisfaction and skin health. Proven skills in client consultation and recommending personalized skincare regimens.
Overview
12
12
years of professional experience
Work History
Student Esthetician
San Jose City College
08.2024 - 05.2025
- Gained hands-on experience in various facial treatments, enhancing clients'' skin health and appearance.
- Demonstrated proficiency in waxing services, providing smooth results while minimizing discomfort for clients.
- Maintained strict adherence to sanitation guidelines, ensuring a safe and hygienic environment for all clients.
- Expanded knowledge of advanced treatment options such as chemical peels, microdermabrasion, and LED light therapy.
- Collaborated with team members to maintain a clean, efficient, and organized spa environment.
- Supported front desk operations by scheduling appointments, processing transactions, and managing inventory when needed.
- Improved client satisfaction by providing personalized skincare treatments and recommendations.
- Participated in continuing education workshops to stay current on industry trends, techniques, and product innovations.
- Built rapport with returning clients through exceptional service and attentiveness to individual preferences.
- Promoted a relaxing atmosphere for each client visit by maintaining a clean workspace and utilizing calming techniques during treatments.
Skincare Sales Associate
Macys Department Store
09.2016 - 09.2019
- Maintained a positive, upbeat spirit that engaged customers and built trust.
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Demonstrated product application on clients using testers and samplings.
- Examined merchandise and took inventory to identify items to be reordered and replenished.
- Delivered unprecedented service to over 10 clients per every 2 hours through personalized consultations, making experience unique for each client.
- Informed clients about products that could help target their specific needs.
- Consistently received positive feedback from guests on performance reviews.
Medical Office Assistant
Kaiser Permanente
06.2013 - 08.2016
- Managed office logistics by scheduling appointments, maintaining files, and collecting payments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered phone calls and messages for 4-physician in the ICU department, scheduling appointments, and handling patient inquiries.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Collaborated with assistants and ICU doctors to prepare and set up rooms with adequate supplies and equipment.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Managed office bookkeeping with insurance billing and patient payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
Associate of Science - Business Administration
De Anza College
Cupertino, CA09.2024
High School Diploma -
Independence High School
San Jose, CA06.2012
Some College (No Degree) - Medical Office
San Jose, CAEsthetics
San Jose City College
San Jose, CATimeline
Student Esthetician
San Jose City College
08.2024 - 05.2025
Skincare Sales Associate
Macys Department Store
09.2016 - 09.2019
Medical Office Assistant
Kaiser Permanente
06.2013 - 08.2016
Associate of Science - Business Administration
De Anza College
High School Diploma -
Independence High School
Some College (No Degree) - Medical Office
Esthetics
San Jose City College
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