Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shani-Marie Kuahuia

Las Vegas

Summary

Accomplished hospitality professional offers strong background providing superior customer service, arranging reservations, and solving complex problems. Skilled in multitasking and working in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Maitre D'

Bazaar Mar
06.2024 - Current
  • Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
  • Trained, coached and evaluated subordinates to raise performance to company standard.
  • Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
  • Spoke clearly and persuasively in positive or negative situations and responded well to questions.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Guest Service Associate

Ocean Prime
01.2024 - Current
  • Addressed customer complaints and provided timely solutions
  • Helped bus tables and ran food to patrons during high-volume periods
  • Performed opening and closing duties such as setting up dining areas, restocking supplies, checking restrooms for cleanliness
  • Escorted guests to proper tables or offered open seating options in bar and patio areas
  • Organized reservations for large parties and special events in accordance with company policies
  • Answered phone calls to take reservations and address guest questions and concerns
  • Assisted in serving guests for parties and special functions
  • Informed guests of food and drink specials, fostering smooth handoff to service staff
  • Distributed, collected, and organized printed menus
  • Greeted customers promptly and courteously upon their arrival to the restaurant

Food Runner

Red8-Wynn
12.2023 - 05.2024
  • Developed effective systems for tracking orders and inventory levels in the kitchen
  • Maintained positive attitude towards customers even during busy rush periods
  • Consistently adhered to safety protocols regarding use of knives, hot plates, ovens
  • Monitored quality control throughout shift to ensure consistency of product served
  • Collaborated with other departments, such as catering or banquet services, when needed
  • Provided superior customer service by quickly and efficiently delivering food to guests
  • Garnished foods and positioned on tables to keep visible and accessible

Banquet Assistant

Super Bowl LVIII
02.2024 - 02.2024
  • Managed inventory of supplies such as napkins, tablecloths, candles, centerpieces
  • Ensured quality control of all banquet items prior to delivery to guests
  • Executed detailed instructions provided by supervisors regarding setup of banquet facilities
  • Interacted professionally with high-end customers to ensure satisfaction throughout the event
  • Provided assistance with clearing dishes from tables at the end of each course
  • Cleared a national security background check in order to keep high clientele safe

Server Assistant

Din Tai Fung-Aria
05.2022 - 11.2023
  • Performed side work duties including sweeping floors, stocking glasses, refilling condiment containers
  • Removed plates and glasses from tables after meals
  • Delivered dishes, silverware, glassware, linens, and other items as needed throughout the restaurant
  • Assisted in training new bussers on proper procedures for setting up tables
  • Communicated guest requests to the server immediately
  • Followed all safety and sanitation policies and procedures
  • Maintained a friendly, cheerful and courteous demeanor at all times
  • Responded rapidly to emergency situations such as broken glassware or spilled beverages
  • Greeted customers upon arrival to ensure their satisfaction with seating arrangements

Food Runner

Din Tai Fung-Aria
05.2022 - 11.2023
  • Effectively communicated with chefs, servers and other kitchen staff to deliver meals on time
  • Provided superior customer service by quickly and efficiently delivering food to guests
  • Exhibited strong multitasking skills when working under pressure during peak hours
  • Utilized knowledge of menu items to provide accurate descriptions of dishes to customers upon request
  • Proactively addressed any customer complaints or concerns in a timely manner
  • Prepared trays with orders for correct table numbers

Education

Bachelor of Science (B.S.) - Business Administration

University Of Nevada-Las Vegas
Las Vegas, NV

Skills

  • Effective Multitasking
  • Work Coordination
  • Cleaning and Sanitizing
  • Customer Service
  • Time Management
  • Billing and Payment Processing
  • Cash Handling
  • Hospitality Management

Certification

  • Food handlers card
  • Alcohol awareness card

Timeline

Maitre D'

Bazaar Mar
06.2024 - Current

Banquet Assistant

Super Bowl LVIII
02.2024 - 02.2024

Guest Service Associate

Ocean Prime
01.2024 - Current

Food Runner

Red8-Wynn
12.2023 - 05.2024

Server Assistant

Din Tai Fung-Aria
05.2022 - 11.2023

Food Runner

Din Tai Fung-Aria
05.2022 - 11.2023

Bachelor of Science (B.S.) - Business Administration

University Of Nevada-Las Vegas

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Shani-Marie Kuahuia