Shani Nelson
Jacksonville,FL
Summary
Personable individual boasting a career involved with administrating policies and procedures, overseeing personnel and getting tasks done on time. A smart Community Manager known for working well with all personalities while promoting a positive outlook for both employees and residents.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Community Manager
South Oxford Management
11.2023 - Current
- Responded to customer inquiries in a timely manner.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Improved NOI through rent growth and expense management.
- Oversaw the recruitment and training of new community team members.
Community manager
Venterra Realty
04.2011 - 11.2023
- Maintaining an employee staff up to 13 and oversees 512 unit property
- Ensuring payment of invoices while remaining in control of monthly budgets
- Oversee the completion of property projects and maintaining vendor relationship
- Responded to customer inquiries in a timely manner.
- Serve as a Florida regional trainer/mentor for new FL managers covering 11 properties
- Managed multiple projects simultaneously, ensuring deadlines are met.
Administrative assistant
American Hospice
Jacksonville, FL
08.2009 - 04.2011
- Take all incoming calls and direct to appropriate department
- Assisted with accounts payable tasks by coding invoices
- Filing and other tasks as assigned
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Created travel arrangements for senior managers according to their requirements.
Education
Phsycology
Central Connecticut State University
07.2008
Certified Apartment Manager -
First Coast Apartment Association
Skills
- Financial budgeting and reporting
- Income and expense management
- Tenant and eviction laws
- Proficient in Office Suite
- Administrative abilities
- Vendor Management
- Creative Problem solving
Awards
Assistant Manager Mentor (2012), Assistant Property Manager of The Region (2013), Promoted to Property Manager (2015), Property Manager of the year (2018), Property of the Region (2019)
Accomplishments
- Assistant Property Manager of the year- 2013
- Community Manager of the year- 2018
- Community Manager of the Region- 2019
Certification
- Certified Apartment Manager
Websites
Timeline
Community Manager
South Oxford Management
11.2023 - Current
Community manager
Venterra Realty
04.2011 - 11.2023
Administrative assistant
American Hospice
08.2009 - 04.2011
Phsycology
Central Connecticut State University
Certified Apartment Manager -
First Coast Apartment Association
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