- Passionate about balancing physical health with mental and emotional wellness
- Mindfulness Practices
- Gym Workouts
- Yoga
- Committed to improving personal fitness through regular participation in bicycling
Shani Ramirez
Austin
Summary
Dynamic and professional individual with a proven track record in customer service and problem-solving. Boosts customer satisfaction and collaborates effectively with team members. Brings a friendly, positive attitude alongside critical thinking skills, ensuring high standards and efficiency in fast-paced environments. Strong analytical, communication, and teamwork skills. Proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Committed to continuous learning and growth, with a positive attitude and commitment to making meaningful contributions and advancing organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Copywriter
Self-employeed
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Reviewed and edited final copy for accuracy and to correct grammar errors.
Sales Associate
Con Olios
07.2023 - 08.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Store Team Member
Learning Express Toy Store
10.2021 - 05.2023
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Listened to customer needs and desires to identify and recommend optimal products.
- Organized backroom supplies, improving efficiency in restocking efforts.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
Education
No Degree - General Studies
Austin Community College
Austin, TX05-2026
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Critical Thinking
- Dependable and Responsible
- Promotional Material Development
- Clear Communication
Certification
- TABC certification
- ServSafe Food Handler's Certification
Interests
Accomplishments
- Supervised team of 2 staff members.
- Documented and resolved connectivity issue which led to efficient store function.
Additional Languages
Spanish
Limited Working
Timeline
Copywriter
Self-employeed
09.2024 - Current
Sales Associate
Con Olios
07.2023 - 08.2024
Store Team Member
Learning Express Toy Store
10.2021 - 05.2023
No Degree - General Studies
Austin Community College
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