Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Receptionist

Shani Rivera

Customer Service
Miami,FL

Summary

754 240 1028 Looking for a place where I can be re established continue learning as well as growing and a great asset and help to the community and company . Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Reliable [Job Title] offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in [Type] areas and flexible with changing business needs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in [Type] POS software and customer service. Skilled at [Skill] with dedication to efficiency and accuracy. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in [Skill]. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment.

Overview

13
13
years of professional experience
2
2
Languages

Work History

Cashier/Customer Service

Staples
, FL
11.2022 - Current
  • Open store with management
  • Help business with clientele customer service
  • Greet and welcome all who enter store
  • Scan All items customer brings to register
  • Place all items in bags
  • Take customers form of payment
  • Give customer there receipt and purchased items
  • Ask customers if they are finding what they are looking for or do they need assistance
  • Work on truck inventory to put items away
  • Restock
  • Place correct items in correct placements
  • Clean up store
  • Throw away trash
  • Clean break room
  • Cash handling
  • Debit/credit card handling

Hairstylist & Makeup Artist -Receptionist

Live Blow Dry
Pinecrest, FL
07.2018 - 12.2021
  • Greet customers
  • Ask client name and if they have an appointment
  • Check in client
  • Direct client to correct stylist
  • Wash clients hair
  • Condition clients hair
  • Blow dry clients hair
  • Style clients hair according to consultation or picture
  • Updos
  • Half up half down styles
  • Braids
  • Straightening
  • Beach waves
  • Finger waves
  • Loose curls
  • Tight curls
  • Diffusing curls
  • Adding clip on extensions
  • Adding strip lashes
  • Full Makeup application
  • If the client has service for a hair mask apply
  • If the client has a scalp massage as services massage client scalp after wash and conditioner for 15 minutes with a hot towel
  • Consult client as to what blow dry and style they would like
  • Consult the client how would they like their makeup if they have a service for makeup
  • Suggest products the customer can use on their hair
  • If raining or by client request apply hair cap on the clients hair
  • Check out client for payment
  • Cash handling
  • Credit/debit card handling
  • Check payments handling
  • Cleaning, sweeping, serving drinks
  • Sanitizing
  • Restocking
  • Organizing
  • Helping others
  • Bringing life and joy to the business and clientele
  • Taking pictures for social media & advertisements

Pick up

Paul Mitchell System Graduate, Advance Auto Parts Advance Auto Parts
Cutler Ridge, FL
10.2010 - 11.2017
  • Greet customers
  • Help in sales and commercial department, Clean
  • Sweep
  • Mop
  • Do cycle counts
  • Put away inventory
  • Drive to mechanics and drop off pets and pick up cores
  • Mechanic orders load them into vehicle drop off to correct mechanic on a timely duty
  • Cashier
  • Help customers obtain what they came looking for
  • Assist Mechanics with their purchase and orders

Education

High school diploma - Cosmetology

Miami Southridge Senior High School
July 2007

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School of Paul Mitchell

Skills

  • Hair styling
  • Cosmetology (4 years)
  • Salon software
  • Hair coloring
  • Customer service
  • Live chat
  • Phone etiquette
  • Customer support
  • Front desk
  • Computer skills
  • Time management
  • Computer literacy
  • Organizational skills
  • Retail sales
  • Cash handling
  • Upselling
  • Color theory
  • Cashiering
  • Hair extensions
  • Sanitation
  • Communication skills
  • Makeup application
  • Eyelash extensions
  • Store management
  • Mentoring
  • Spanish
  • Sales
  • POS
  • Bilingual
  • Languages
  • English - Fluent
  • Certifications and Licenses
  • Cosmetology License
  • Stocking and Replenishing
  • Till Counting
  • Layout Assistance
  • Performing Needs Assessments
  • POS Inventory System Operation
  • Advising and Coaching
  • Rewards Programs
  • Telephone Reception
  • Wrapping and Boxing
  • Shelving Items
  • Recording Counts
  • Customer Service and Assistance
  • Customer Complaint Resolution
  • Telephone Management
  • Basic Math Functions
  • Refund Handling
  • Retail Merchandising
  • Customer Satisfaction
  • Plan-O-Gram Implementation
  • Upselling Techniques
  • Customer Inquiries
  • Calculation of Discounts
  • Customer Relationship Management
  • Purchase Needs Determination
  • Sales and Promotions
  • Product Recommendations
  • Staff Assignments
  • Collecting Information
  • Information Updates
  • Cashier Oversight
  • Credit and Debt Card Processing
  • Gift Wrapping
  • Return and Exchange Processing
  • Register Preparation
  • Ticket Sales
  • Resolving Discrepancies
  • Restock Products
  • Customer Seating
  • Station Preparation
  • Food and Beverage Experience
  • Answering Customer Questions
  • Coin and Currency Counting
  • Gas Pumping
  • Weighing Items
  • Professional Telephone Etiquette
  • Scale Operation
  • Microsoft Office
  • Sweeping and Mopping
  • Rewards Tracking
  • Conflict Resolution Techniques
  • Merchandise Packaging
  • Folding Clothes
  • Janitorial Duties
  • Credits and Refunds
  • Total Payment Calculation
  • Weight and Measurement

Work Preference

Work Type

Full Time

Timeline

Cashier/Customer Service

Staples
11.2022 - Current

Hairstylist & Makeup Artist -Receptionist

Live Blow Dry
07.2018 - 12.2021

Pick up

Paul Mitchell System Graduate, Advance Auto Parts Advance Auto Parts
10.2010 - 11.2017

High school diploma - Cosmetology

Miami Southridge Senior High School

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School of Paul Mitchell
Shani RiveraCustomer Service