Shani Robinson
Coral Springs,FL
Summary
To obtain a position within a team where relations and customer service are a major priority. Such an organization would also take full advantage of my education and professional background, while encouraging my advancement within the industry.
Overview
10
10
years of professional experience
Work History
Medical Lab Assistant
Derm Partners
Boca Raton, FL
09.2023 - Current
- Contact patient daily to communicate patients pathology results effectively and answer patients questions when needed.
- Effective/strong telephone skills.
- Able to schedule appointments with multiple providers using Next Gen Practice Management.
- Update pharmacy changes.
- Ability to plan, organize and prioritize each day.
- Register patient for biologic prescriptions.
Front Desk/Healthcare Customer Service Representative
Premiere Dermatology & Laser Center
Boca Raton, FL
08.2017 - 06.2018
- Greeted patients upon arrival and answered any questions they had about their visit.
- Scheduled appointments for patients using the electronic health records system.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Updated patient files in accordance with company policy and procedure guidelines.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
Wax Specialist
European Wax Center
Fort Lauderdale, FL
04.2014 - 08.2014
- Greeted customers and provided excellent customer service.
- Maintained a clean, safe, and sanitary work environment for clients.
- Performed waxing services such as Brazilian waxes, eyebrow waxes, leg waxes and more.
- Provided clients with post-waxing care instructions to ensure optimal results.
- Sanitized tools and equipment between each use according to state regulations.
- Stocked shelves with supplies needed for the day's appointments.
- Assisted in creating marketing materials to promote services offered at the salon.
- Advised customers on proper skin care techniques and products to enhance their experience.
- Attended training sessions to keep up with latest trends in the industry.
- Reviewed customer feedbacks and addressed any complaints or concerns promptly.
- Ordered new supplies when necessary to maintain adequate stock levels.
- Educated clients on how to properly prepare for their waxing session.
- Followed infection control procedures throughout the entire treatment process.
Education
Master Aesthetician
Florida College of Natural Health
Pompano Beach, FL01-2014
Nursing Assistance
Nursing Unlimited
01-1998
Medical Assisting
Concorde Career College
Hollywood, FL01-1997
Skills
- Medical terminology proficiency
- Patient-focused care
- HIPAA Compliance
- Phlebotomy
- Patient Scheduling
- Procedure Assistance
- Patient Flow Management
- Data Entry
- Medical Terminology
- Medical Billing
- Electronic Medical Records
- Reliable transportation
- Vital signs monitoring
- Wound care specialist
- Customer Service
- Patient Management
Timeline
Medical Lab Assistant
Derm Partners
09.2023 - Current
Front Desk/Healthcare Customer Service Representative
Premiere Dermatology & Laser Center
08.2017 - 06.2018
Wax Specialist
European Wax Center
04.2014 - 08.2014
Master Aesthetician
Florida College of Natural Health
Nursing Assistance
Nursing Unlimited
Medical Assisting
Concorde Career College
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