Shani MB Spivey
Rocky Mount,NC
Summary
Dedicated, dependable, well-organized professional with exceptional customer service skills, time management abilities, and capacity to handle multiple tasks efficiently and simultaneously. Proven track record of providing top-notch service to diverse clientele, ensuring their needs are met and exceeded. Skilled in prioritizing tasks, managing deadlines, and maintaining high level of accuracy in fast-paced environment. Committed to delivering exceptional results and contributing to success of team.
Overview
31
31
years of professional experience
Work History
Style Consultant
Target
10.2024 - Current
- Greeted all guests with warm smile and asked open-ended questions to better understand their needs
- Efficiently implemented new floor designs, merchandise displays and sales advertisements
- Maintained cleanliness of sales floor
- Performed visual inspections of fitting rooms to ensure cleanliness and returning items left by guests
- Maintained organization of backroom per standards
- Efficiently execute backroom fills to replenish sales floor to meet guest requests & product demand
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
- Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationships.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
Community Supervision Officer (Retired)
Court Services & Offender Supervision Agency
09.2003 - 10.2023
- Supervised offenders serving probation, parole and supervised release through direct counseling & coordination of supportive services such as mental health treatment, substance abuse treatment, vocational & educational opportunities and employment
- Interpreted data from various assessment tools & assessed offender's needs and level of risk in community through development & implementation of case plan tailored to offender which included mental health treatment, substance abuse treatment, vocational training, education, employment, family support and various other resources
- Conducted investigations, prepared thorough reports & testified before the Courts and U.S. Parole Commission
- Maintained collateral contact while providing excellent customer service with U.S. Attorney's, U.S. Parole Commission, U.S. Marshals Service, various law enforcement officials, treatment providers, family members & numerous other stakeholders
- Maintained security clearances to perform various law enforcement related activities
- Handled over 30 full-cycle caseloads per month for clients assigned to intensive supervision on the behavioral health unit
Correctional Case Management Specialist II
State of Maryland
06.1999 - 09.2003
- Assured public safety through risk assessments & classification assignment
- Determined suitability for pre-release security, work–release status & home detention placement
- Initiated appropriate treatment referral & recommendations
- Prepared reports to include recommendations to Parole Commission
- Investigated non-compliances in institutional rules & regulations and applied appropriate sanctions & interventions
- Provide written documentation to the courts & various criminal justice agencies
- Assigned program & institutional job assignments
Correctional Officer II
State of Maryland
07.1997 - 06.1998
- Ensured public safety through the custody, care & control of adult inmates
- Assured accountability & whereabouts of inmates by conducting security rounds; tracking inmates via headcounts, visitor logs and scheduled activities
- Supervised inmates in every day life activities to include meals, religious activities, education & social gatherings
- Conducted investigations concerning alleged violations of rules, directives and laws
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Investigated and responded to incidents of inmate misconduct.
- Responded to inquiries from inmates, correctional staff and members of public.
- Responded to emergency situations and de-escalated hostile confrontations.
Assistant Manager
S & N Katz Jewelers
09.1994 - 11.1997
- Conducted staffing supervision & analysis and appropriate interventions
- Conducted jewelry sales and consultations
- Provided written accountability of merchandise within, received & shipped out of location
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands..
Court Commissioner
District Court Of Maryland
07.1996 - 07.1997
- Conducted initial appearances for persons arrested within Baltimore City to determine if probable causes existed
- Advised arrested individuals of their rights
- Scheduled preliminary hearings, arraignments & bail review hearings
- Reviewed applications for statement of charges submitted by citizens, law enforcement officers, & corporate representatives to determine probable cause resulting in the issuance of a criminal summons or arrest warrant
- Prepared expedition warrants and scheduled hearings for out-of-state fugitives
- Accepted & processed collateral bonds in the form of cash, real estate or corporate bonds
Education
B.S - Criminal Justice
Coppin State University
Baltimore, MD06-1996
Skills
- Problem resolution
- Customer service
- Critical thinking
- Punctual
- Responsible
Affiliations
Alpha Kappa Alpha Sorority, Inc. since 1994
Additional Information
- Awards, Who's Who Among American Professionals, 2004; Dean's List, 1993; Who's Who Among American College Students, 1993; Most Outstanding Work Study Student, 1993-1994; Honors Commonwealth Senior, 1991; Top 15% of Class, 1991.
Timeline
Style Consultant
Target
10.2024 - Current
Community Supervision Officer (Retired)
Court Services & Offender Supervision Agency
09.2003 - 10.2023
Correctional Case Management Specialist II
State of Maryland
06.1999 - 09.2003
Correctional Officer II
State of Maryland
07.1997 - 06.1998
Court Commissioner
District Court Of Maryland
07.1996 - 07.1997
Assistant Manager
S & N Katz Jewelers
09.1994 - 11.1997
B.S - Criminal Justice
Coppin State University
Similar Profiles
Hannah QuinnHannah Quinn
General Merchandise Expert at TargetGeneral Merchandise Expert at Target
ASHLEY SANCHEZASHLEY SANCHEZ
Sales Associate at TargetSales Associate at Target
Aldony B MarinoAldony B Marino
Guest Advocate (Cashier), General Merchandise, Inbound (Stocking) at TargetGuest Advocate (Cashier), General Merchandise, Inbound (Stocking) at Target
Esdras TalabertEsdras Talabert
General Merchandise Expert / Closing Expert at TargetGeneral Merchandise Expert / Closing Expert at Target
Kimberly CottonKimberly Cotton
Major Utility Client Manager at Online Information ServicesMajor Utility Client Manager at Online Information Services