Shani Todd
Los Angeles,CA
Summary
Offering strong communication and problem-solving skills, along with genuine interest in learning and developing in customer service environment. Contributes keen ability to quickly grasp new concepts and apply them effectively in real-time situations. Ready to use and develop active listening and empathy skills in 911 operator role.
Overview
5
5
years of professional experience
Work History
Cashier
Raising Canes
08.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Administrative Intern
Compton Unified school district
08.2018 - 03.2019
- Followed supervisor instructions to complete tasks on time.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
- Managed multiple priorities effectively by utilizing strong organizational skills and regularly updating task lists to ensure deadlines were met.
- Contributed to a positive work culture by actively participating in team-building activities, demonstrating enthusiasm for both individual and collective success.
Sales associate
Beauty supply
03.2018 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales associate
ShoeWareHouse
09.2017 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Science - Criminal Justance
El Camino College
Torrance, CA06.2025
High School Diploma -
Compton High School
Compton, CA06.2019
Skills
- Helping people
- Good decision maker
- Work well with others
- Patience and empathy
- Customer assistance
- Work ethic and integrity
- Time management skills
- Customer service
- Problem-solving
- Dependability and reliability
- Hospitality and accommodation
- Complaint resolution
References
Keshawnna Stilwell, +1 (562) 391-5994, Teacher assistant, Paramount, CA
Michael Hibbert 323-632-3015 , Teacher , Compton , CA
Kim Paylor - 919-986-7515 School Case Manager , Los Angeles, CA
Ethnicity
African American
Additional Information
I am currently in school studying criminal justice with an emphasis on crime scene investigation. I will complete my degree in June 2024 . I am eager to begin work in a field that will introduce me and help develop my skills in my area of study. I feel working as a 911 operator for the city will help me achieve this goal in addition the customer service skills I have learned as well as the knowledge I bring from my field of study will make me an asset in this role.
Timeline
Cashier
Raising Canes
08.2021 - 03.2022
Administrative Intern
Compton Unified school district
08.2018 - 03.2019
Sales associate
Beauty supply
03.2018 - 06.2018
Sales associate
ShoeWareHouse
09.2017 - 02.2018
Associate of Science - Criminal Justance
El Camino College
High School Diploma -
Compton High School
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