Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shani Vasquez

Bronx,NY

Summary

Dynamic and results- oriented banking professional with over 12 years of experience in customer service, financial advising, and team leadership. Seeking a position where I can utilize my expertise in Customer service, relationship management, and leadership skills to drive business growth and customer satisfaction.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Delta Airlines
06.2022 - Current
  • Cross-trained and backed up other customer service managers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Personal Banker/Assistant Manager

JP Morgan Chase
03.2010 - 04.2021
  • Conducted regular audits of cash drawers, promoting accuracy and compliance within the branch operations.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Attended meetings, took notes and tracked action items.
  • Resolved complex customer inquiries, maintaining professionalism and delivering swift solutions.
  • Served as point of contact between clients and managerial staff.
  • Managed sensitive client data, ensuring confidentiality and adherence to banking regulations.

Education

Associate of Arts -

Queens College of The City University of New York
Flushing, NY

Skills

  • Sales expertise
  • Database Management
  • Key holder experience
  • Customer Retention Strategies
  • Issue and Complaint Resolution
  • Computer Skills
  • Microsoft Office
  • Staff Development
  • Bilingual (Fluent in English & Spanish)

References

References available upon request

Timeline

Customer Service Representative

Delta Airlines
06.2022 - Current

Personal Banker/Assistant Manager

JP Morgan Chase
03.2010 - 04.2021

Associate of Arts -

Queens College of The City University of New York

Similar Profiles

CREATE PROFILE
Shani Vasquez