Summary
Overview
Work History
Education
Skills
Timeline
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Shani Vasquez

Locust Grove,GA

Summary

Results-driven Customer Service Representative with 15+ years of experience in providing exceptional support and assistance to customers. Proven track record of resolving issues promptly and efficiently to ensure high levels of customer satisfaction. Skilled in handling a high volume of calls and inquiries while maintaining professionalism and a positive attitude. Strong communication, problem-solving, and interpersonal skills to build strong customer relationships. Seeking to leverage my expertise to deliver top-notch customer service and contribute to the success of a dynamic team.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Ameris Bank
05.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Ramp Agent

Delta Airlines
06.2022 - 05.2024
  • Safely and efficiently load and unload luggage and cargo from aircraft
  • Communicate effectively with flight crews to ensure timely departure and arrival of flights
  • Adhere to all safety protocols and regulations to maintain a secure working environment
  • Perform routine inspections and maintenance on ground handling equipment
  • Provide exceptional customer service to passengers by assisting with boarding and deplaning

Personal Banker/Manager On Duty

JP Morgan Chase
03.2010 - 04.2021
  • Proactively assisted clients with various banking needs, including account maintenance, loan applications, and financial product inquiries
  • Managed daily operations of the bank branch, including supervising staff, overseeing cash handling procedures, and ensuring compliance with banking regulations
  • Cultivated relationships with clients to understand their financial goals and provide tailored recommendations for services and products
  • Conducted regular audits to ensure accuracy of financial transactions and adherence to internal controls
  • Served as Manager On Duty during evening and weekend shifts, making critical decisions related to security incidents, customer complaints, and employee scheduling

    • Education

    High School Diploma -

    Samuel Gompers High School
    Bronx, NY
    06-2004

    Some College - Human Service

    Queensborough Community College
    Queens, NY

    Skills

    • Sales Expertise
    • Customer Retention Strategies
    • Issue and Complaint Resolution
    • Computer Skills
    • Microsoft Office
    • Staff Development
    • Bilingual ( Fluent in English and Spanish)

    Timeline

    Customer Service Representative

    Ameris Bank
    05.2024 - Current

    Ramp Agent

    Delta Airlines
    06.2022 - 05.2024

    Personal Banker/Manager On Duty

    JP Morgan Chase
    03.2010 - 04.2021

    High School Diploma -

    Samuel Gompers High School

    Some College - Human Service

    Queensborough Community College

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