Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
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Shani Vixamar

Shani Vixamar

Coral Springs,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Service Manager

Popeyes Chicken
06.2024 - Current
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Analyzed service reports to identify areas of improvement.
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Monitored service staff performance and provided feedback for improvement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Shift Manager

McDonald's
11.2022 - 06.2024
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.

Cashier

Discount Distributor
09.2020 - 10.2020
  • Scan items ensure that prices are quantities are correct
  • Collect payments
  • Assisting customers by explaining or recommending items
  • Answering questions
  • Processing exchanges or refunds
  • Maintain clean and tidy checkout areas
  • Provide excellent customer service to ensure satisfaction

Sales Associate

Allure Jewels
02.2019 - 03.2020
  • Greet people who walk in the store, respectfully asks if they need assistance
  • Provide recommendations based on customer's needs
  • Develop and maintain positive business and customer relationship
  • Communication skills is key
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

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R.M. Bailey Senior High School
06.2018

GED -

Cyber Tech College
02.2020

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C.H. Reeves Junior High School
06.2015

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Claridge Primary School
06.2012

Skills

  • Quick Learner
  • Multi-tasked
  • Team worker
  • Flexible
  • Computer skills

References

  • Natalie Dell, Supervisor- Discount Distributor, (242) 810-2038
  • Mr. Keith Sands, Sammy's Owner, (242) 424-1135
  • Rakita Andrews, Supervisor McDonald's, (843) 504-6689

Certification

Servsafe Certification 2024-2029

Home Health Aide Certification 2025

Timeline

Service Manager

Popeyes Chicken
06.2024 - Current

Shift Manager

McDonald's
11.2022 - 06.2024

Cashier

Discount Distributor
09.2020 - 10.2020

Sales Associate

Allure Jewels
02.2019 - 03.2020

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R.M. Bailey Senior High School

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C.H. Reeves Junior High School

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Claridge Primary School

GED -

Cyber Tech College

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Shani Vixamar