Shani Whindleton
Las Vegas,NV
Summary
Personable and solution-focused with knack for clear communication and problem-solving. Possesses fundamental understanding of customer service principles and adept in handling inquiries and resolving issues efficiently. Committed to enhancing customer satisfaction and fostering positive client relations.
Overview
16
16
years of professional experience
Work History
Customer Support Specialist
Conduent
10.2019 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Fraud Detection Analyst
Barclays
05.2014 - 04.2021
- Retrieve and analyze data to enhance fraud detection accuracy and reduce financial risks.
- Reduced instances of fraud by proactively identifying patterns and trends in fraudulent activities.
- Collaborate with teams to develop strategies, strengthening security and fraud detection measures.
- Conduct detailed account reviews to uncover hidden fraud indicators, preventing client financial losses.
Collections Representative
HSBC / Capital One
05.2009 - 05.2014
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Resolved billing and credit issues, reducing customer complaints and disputes.
- Maintained high volume of calls and met demands of busy and productive group.
Education
Bachelor of Science - Criminal Justice
Everest University
Florida01-2016
Skills
- Customer service excellence
- Empathy and patience
- Problem-solving
- Customer response
- Adaptability and flexibility
- Multitasking and organization
Timeline
Customer Support Specialist
Conduent
10.2019 - Current
Fraud Detection Analyst
Barclays
05.2014 - 04.2021
Collections Representative
HSBC / Capital One
05.2009 - 05.2014
Bachelor of Science - Criminal Justice
Everest University
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