Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shania Anderson

Cape Coral

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Relationship Specialist

Suncoast Credit Union
08.2023 - Current
  • Improved customer satisfaction by promptly addressing and resolving escalated support issues.
  • Enhanced customer satisfaction with timely and accurate wire transfers, ensuring adherence to company policies and procedures.
  • Reduced the number of repeat calls by effectively addressing root causes of customer concerns.
  • Participated in regular professional development opportunities, staying up-to-date on industry best practices and emerging technologies relevant to the role.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed escalated cases effectively, working closely with supervisors to ensure successful outcomes for all parties involved.
  • Maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding matters.

Member Advocate

Suncoast Credit Union
05.2021 - 08.2023
  • Enhanced member satisfaction by promptly addressing concerns and providing timely resolutions.
  • Streamlined communication channels for increased efficiency in handling member inquiries and requests.
  • Developed strong relationships with members, fostering trust and loyalty to the organization.
  • Collaborated with team members to identify areas for improvement and implement new strategies for better member support.
  • Conducted thorough research on member issues, ensuring accurate information was provided for optimal resolution.
  • Demonstrated empathy and understanding when dealing with difficult or sensitive situations involving members.

Assistant Manager

Seduction Intimate Playthings
04.2017 - 09.2020
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Sales Associate

RaceTrac
11.2015 - 06.2017
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

High School Diploma -

Riverside High School
Painesville, OH
05.2015

Skills

  • Active Listening
  • Effective Customer Service
  • Microsoft PowerPoint
  • Microsoft Word
  • Microsoft Excel
  • Problem-Solving Ability
  • Inbound and Outbound Calling
  • Store Maintenance
  • Critical Thinking
  • Time Management
  • Cash Handling

Timeline

Relationship Specialist

Suncoast Credit Union
08.2023 - Current

Member Advocate

Suncoast Credit Union
05.2021 - 08.2023

Assistant Manager

Seduction Intimate Playthings
04.2017 - 09.2020

Sales Associate

RaceTrac
11.2015 - 06.2017

High School Diploma -

Riverside High School

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Shania Anderson