Shania Bach
Traverse City,MI
Summary
Accomplished Front Office Manager at Grand Traverse Oral Surgery, adept in workflow coordination and project management, significantly improved staff scheduling efficiency. Excelled in oral and written communication, fostering a positive work environment and enhancing employee retention. Proficient in Excel and Word, demonstrated a results-driven approach by optimizing operational procedures and employee training programs.
Overview
8
8
years of professional experience
Work History
Front Office Manager
Grand Traverse Oral Surgery
02.2021 - Current
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Trained all new employees
- Performed all 30, 90 and 1 year review for all employees.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Performed scheduling role duties as needed
Internship
Dr. Brian Klym DDS
03.2020 - 02.2021
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared patient x-rays and images for dentist review.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Lead Staff
Benton Specialized Living Facility
03.2017 - 02.2021
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Created and managed team schedules
- Developed effective improvement plans in alignment with goals and specifications.
- Reviewed client budgets
- Accompanied all clients to their medication reviews
- Assisted clients with all daily hygiene requirements
Munson Medical Center
Certified Nursing Assistant
03.2017 - 09.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted in assigning surgery schedule for emergencies
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
Bachelor of Business Administration -
Grand Valley University
Traverse City Mi05.2024
Associate of Business Administration -
Northwestern Michigan College
Traverse City, MI05.2024
Skills
- Oral and writing communication
- Proposal Writing
- Policy and procedure modification
- Proficient in Excel, Word and Scheduling software
- Workflow Coordination
- Project Management
Timeline
Front Office Manager
Grand Traverse Oral Surgery
02.2021 - Current
Internship
Dr. Brian Klym DDS
03.2020 - 02.2021
Lead Staff
Benton Specialized Living Facility
03.2017 - 02.2021
Munson Medical Center
Certified Nursing Assistant
03.2017 - 09.2018
Bachelor of Business Administration -
Grand Valley University
Associate of Business Administration -
Northwestern Michigan College
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