Summary
Overview
Work History
Education
Skills
Skills
Cover Letter
Accomplishments
Certification
Languages
Timeline
Generic

Shania Blake Williams

Queens

Summary

Dynamic Executive Assistant with a proven track record at Nite Hawk Security, adept at managing complex schedules and leading a team of 10. Expert in office administration and customer service, achieving a 95% accuracy rate in task completion while fostering high levels of client satisfaction through effective communication and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Executive Assistant/Supervisor

Nite Hawk Security
07.2023 - 01.2024
  • Managed executive schedules, coordinated meetings, and handled travel arrangements for a team of 5 executives, processing over 200 travel requests annually.
  • Supervised a team of 10 administrative staff, delegating tasks and ensuring completion of over 500 daily administrative duties with a 95% accuracy rate.
  • Oversaw budgeting and expense tracking for the department, managing a budget of $500,000.

Customer Service Representative

IQOR Trinidad
01.2022 - 04.2023
  • Provide timely and courteous assistance to customers via phone, email, or chat, handling an average of 50 inquiries daily.
  • Resolve customer issues efficiently, achieving a 90% first-call resolution rate and ensuring high levels of customer satisfaction.
  • Maintain accurate records of customer interactions and follow-up actions, contributing to a 95% customer retention rate.

Administrative Assistant

Roxanne's Boutique
09.2019 - 12.2022
  • Manage executive calendars, schedule appointments, and coordinate meetings for a team of 5 executives, handling over 100 appointments per month.
  • Prepare and distribute internal communications and reports, managing a database of 500+ documents with meticulous organization and accuracy.
  • Assist with expense tracking and budget management, processing invoices and reconciling accounts, handling an average of 50 transactions per week.

Education

GED -

Queen’s Education Opportunity Center
New York, NY
08-2025

Some College (No Degree) - Phlebotomy

London International College
Trinidad And Tobago
06-2021

Skills

Customer service and support

  • Helpdesk and technical support
  • Software proficiency
  • Office administration and executive support
  • Data management and archiving
  • Compensation and benefits administration
  • Quality assurance
  • Presentation delivery
  • Scheduling coordination and time management
  • Phone etiquette and communication skills
  • Mail and document handling
  • Administrative assistance
  • Problem-solving and patience
  • Active listening skills
  • Technical expertise

Skills

Salesforce, Zoho CRM, Zendesk, Freshdesk, Slack, Microsoft Teams, Intercom, Helpdesk, Quickbooks, G-Suite, Powerpoint, Patience, Problem-Solving, Active Listening, Tech Proficiency, Time Zone Awareness, Remote Training and Learning, Remote Etiquette, Trainable

Cover Letter

Dear Recruiting Team, I am writing to express my enthusiastic interest in joining your remote team. With a strong background in administrative assistance, customer service, and bookkeeping, coupled with a knack for adapting to remote work environments, I am confident in my ability to contribute effectively to your organization. In my previous roles, I have honed my skills in providing top-notch administrative support, delivering exceptional customer service, and maintaining accurate financial records. As a versatile professional, I'm proficient in a variety of software tools, including Microsoft Office Suite, QuickBooks, and Salesforce. Moreover, my experience working remotely has equipped me with excellent time management, communication, and collaboration skills, making me an ideal fit for remote work environments. One of my key achievements includes being recognized for my outstanding performance in administrative assistance and customer service, and receiving accolades for my attention to detail and efficiency. Additionally, my proficiency in bookkeeping has enabled me to streamline financial processes and ensure accuracy in financial reporting. I am particularly drawn to the opportunity to contribute to your team's success and thrive in a remote work setting. My adaptable nature and commitment to excellence make me a valuable asset to any remote team, and I am eager to bring my skills and expertise to your organization. Thank you for considering my application. I am excited about the possibility of joining your team and contributing to its continued success. Please feel free to contact me at +1 (868) 309-6005 or ms.walcott18@gmail.com to schedule a virtual interview at your earliest convenience. Sincerely, Shania Walcott.

Accomplishments

  • Phlebotomy certificat with distinction

Certification

  • Phlebotomy

Languages

English
Professional

Timeline

Executive Assistant/Supervisor

Nite Hawk Security
07.2023 - 01.2024

Customer Service Representative

IQOR Trinidad
01.2022 - 04.2023

Administrative Assistant

Roxanne's Boutique
09.2019 - 12.2022

GED -

Queen’s Education Opportunity Center

Some College (No Degree) - Phlebotomy

London International College