Shania Boda
Homer
Summary
Dynamic manager with a proven track record at Route 13 Discount Liquor & Wine, excelling in team leadership and customer service. Enhanced customer satisfaction through effective dispute resolution and communication. Skilled in time management, ensuring a productive environment while achieving operational goals. Committed to fostering a positive workplace culture.
Overview
4
4
years of professional experience
Work History
Manager
Route 13 Discount Liquor & Wine
04.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Teller
CFCU Community Credit Union
11.2023 - 03.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Teller
Key Bank
08.2023 - 11.2023
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Teller
Tompkins Community Bank
01.2022 - 08.2023
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Receptionist
Visionworks
08.2021 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Spencer VanEtten
Spencer, NY06-2013
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Route 13 Discount Liquor & Wine
04.2024 - Current
Teller
CFCU Community Credit Union
11.2023 - 03.2024
Teller
Key Bank
08.2023 - 11.2023
Teller
Tompkins Community Bank
01.2022 - 08.2023
Receptionist
Visionworks
08.2021 - 01.2022
High School Diploma -
Spencer VanEtten
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