Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shania Brown

Shania Brown

Warner Robins,GA

Summary

Dynamic and results-oriented professional with extensive experience in customer service and warehouse operations, notably at Amazon Warehouse. Demonstrated expertise in stock management and order accuracy, alongside exceptional skills in hospitality service and team collaboration. Achieved significant improvements in order fulfillment accuracy, leveraging both hard skills in food preparation and safety, and soft skills in guest experience enhancement.

Overview

5
5
years of professional experience

Work History

Server/ To-Go Specialist

Ocharleys
04.2023 - 10.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Picker/Fork Lift

Amazon Warehouse
12.2021 - 10.2022

My job description was to pick every correct item bought from Amazon to deliver to customers also unloading incoming, shipments, verifying quantities, and inspecting for damages.

  • Pulled orders quickly to maintain demanding productivity goals.
  • Worked fast to meet assigned daily picking quotas.
  • Used RF scanners to track orders and verify accuracy.
  • Verified proper labeling and identification on all orders before shipment.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Assisted in reducing product damage through careful handling of items during the picking process.
  • Scanned and verified UPC codes for all products to aid in identification.
  • Sorted and organized items in designated areas for easy access.

Customer Service Rep/Cashier/Grocery Picker

Kroger
02.2020 - 10.2022
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Worked fast to meet assigned daily picking quotas.
  • Used RF scanners to track orders and verify accuracy.
  • Verified proper labeling and identification on all orders before shipment.
  • Wrapped and packed perishable food in boxes based on quality and quantity.
  • Identified areas for improvement within the packing process, leading to higher accuracy rates in order fulfillment.

Education

GED -

Fort Gordon Youth Academy
Augusta, GA
11.2020

Skills

Stocking and replenishing

Timeline

Server/ To-Go Specialist

Ocharleys
04.2023 - 10.2024

Picker/Fork Lift

Amazon Warehouse
12.2021 - 10.2022

Customer Service Rep/Cashier/Grocery Picker

Kroger
02.2020 - 10.2022

GED -

Fort Gordon Youth Academy
Shania Brown