Summary
Overview
Work History
Education
Skills
Timeline
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Shania Campbell

Lithonia,GA

Summary

Versatile healthcare professional with a proven track record at Emory Healthcare, excelling in patient coordination and support. Skilled in medical terminology and insurance verification, coupled with exceptional customer support expertise. Demonstrated ability to enhance team development and training, achieving high standards of productivity and accuracy.

Overview

10
10
years of professional experience

Work History

Patient Access Liaison

Emory Healthcare
Atlanta, GA
11.2019 - Current
  • Coordinates appointments for diagnostic exams like mammograms, breast ultrasounds, and bone densities.
  • Maintains high standards of productivity and accuracy in managing referral inputs.
  • Review documentation for compliance with department and hospital policies.
  • Creates requests for examinations conducted by technologists and radiologists.
  • Collects patient information in a discreet manner for demographic and billing purposes.
  • Coordinate, prioritize, and complete front-end patient registration tasks from pre-registration to discharge.
  • Enhanced new hire preparedness by delivering impactful remote training sessions.
  • Validate insurance compliance requirements, and confirm satisfaction before the service date.
  • Pinpoints patients needing early financial counseling intervention.
  • Possesses an in-depth understanding of referral mechanisms, authorization requirements, and account follow-up procedures.
  • Possess expertise in diverse department system applications used by Patient Access.
  • Educates patients on available financial assistance programs.
  • Conducts follow-up calls to confirm upcoming appointments or procedures.
  • Provides assistance with patient registration process including insurance verification and data entry into hospital information systems.

Medical Courier

Courier Connection
Atlanta, GA
04.2017 - 11.2019
  • Inspected vehicles daily to ensure safety on the roadways.
  • Coordinated efforts with dispatch to uphold exceptional service standards.
  • Implemented infection control procedures for the transport of biohazardous materials, ensuring compliance with health and safety regulations.
  • Processed paperwork related to deliveries, including consignments, manifests, and delivery notes, ensuring completeness and accuracy.
  • Delivered medical supplies and equipment to healthcare facilities.
  • Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
  • Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
  • Ensured timely pick up and delivery of packages within designated time frames.
  • Communicated effectively with customers regarding status updates of their shipments.
  • Assisted in loading and unloading items into vehicles as needed.
  • Maintained strict adherence to HIPAA regulations and confidentiality standards during the handling and transportation of sensitive medical materials.
  • Utilized GPS navigation technology for efficient routing of deliveries.

CERTIFIED NURSING ASSISTANCE

Manor Care Nursing Home
Decatur, GA
07.2015 - 05.2018
  • Facilitated diagnostic procedures and treatments alongside nurses.
  • Documented activities and recorded information in EMR system.
  • Provided emotional support to patients and families during difficult times.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Used mobility devices to transport patients.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

CUSTOMER SERVICE REPRESENTATIVE

Hire Dynamics
Atlanta, GA
05.2015 - 04.2017
  • Addressed intricate client issues within a high-demand service environment.
  • Executed call resolutions through advanced customer service techniques.
  • Communicated and scheduled payment plans to prevent service interruptions.
  • Addressed payment-related concerns promptly.
  • Conducted comprehensive training for new staff members on adherence to organizational regulations.
  • Processed field orders to restore and terminate services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Processed invoice payments and recorded information in account database.
  • Served as primary contact for internal departments concerning billing matters.
  • Followed up with customers on past due balances via phone or email communication.

Education

CERTIFIED NURSING ASSISTANCE -

MANORCARE
05.2018

Skills

  • Customer Support Expertise
  • Microsoft Suite
  • Experienced with Scheduling Tools
  • Collaborative Communication Expertise
  • Analytical Problem Solving
  • Team Development Expertise
  • Fee collection
  • Eligibility determination
  • Medical terminology
  • Insurance verification
  • Patient identity verification
  • Training coordination
  • Medical coding
  • Problem-solving
  • Data entry
  • CPR Certified

Timeline

Patient Access Liaison

Emory Healthcare
11.2019 - Current

Medical Courier

Courier Connection
04.2017 - 11.2019

CERTIFIED NURSING ASSISTANCE

Manor Care Nursing Home
07.2015 - 05.2018

CUSTOMER SERVICE REPRESENTATIVE

Hire Dynamics
05.2015 - 04.2017

CERTIFIED NURSING ASSISTANCE -

MANORCARE

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Shania Campbell