Summary
Overview
Work History
Education
Skills
Timeline
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SHANIA CHEATHAM

Clinton,MS

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Relationship Banker

Trustmark Bank
05.2024 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Accurately conduct all credit and debit transactions, which includes receiving checking, savings deposits/withdrawals.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.

LEAD FRONT DESK AGENT

HOME 2 SUITES
12.2020 - 08.2023
  • Responsible for providing all hotel guest with an accommodating experience by coordinating amenities and responding to customer needs and complaints
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined check-in and check-out processes for improved guest experience.
  • Trained new employees on front desk procedures, improving the overall efficiency of the team.
  • Conducted regular inventory checks for essential supplies, preventing shortages during peak times.

CERTIFIED TRAINER

CHICK FIL A
08.2020 - 06.2023
  • Demonstrated strong character and integrity while working with employees and customers to create efficient speed of service and maximum productivity
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

ADMINISTRATIVE ASSISTANT

PDT LOGISTICS
01.2023 - 08.2023
  • Reviewed financial documents and escalate material discrepancies to senior management for further action
  • Managed expense reports, invoices, and budgets for executives in order to maintain financial accuracy and accountability.

Education

High School Diploma -

CLINTON HIGH SCHOOL
Clinton, MS
05.2020

Skills

  • Communication skills
  • Exceptional Customer Service
  • Microsoft Word, Excel, Powerpoint
  • Adobe,
  • OnQ, Hilton PEP, Fosse

Timeline

Relationship Banker

Trustmark Bank
05.2024 - Current

ADMINISTRATIVE ASSISTANT

PDT LOGISTICS
01.2023 - 08.2023

LEAD FRONT DESK AGENT

HOME 2 SUITES
12.2020 - 08.2023

CERTIFIED TRAINER

CHICK FIL A
08.2020 - 06.2023

High School Diploma -

CLINTON HIGH SCHOOL

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SHANIA CHEATHAM