Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Shania Clark

Clare,IA

Summary

Friendly and helpful Admissions Representative with many years of experience and dedication to assisting students in all aspects of admissions. I have a level of knowledge of programs offered and degree options. Skilled at performing many consultations weekly and motivating students to take appropriate actions to accomplish educational goals. Strong written and verbal communication skills. Experienced in coming up with plans for students based off what fits their needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

ADMISSIONS REPRESENTATIVE

Iowa Central Community College
Fort Dodge, IA
08.2022 - Current
  • Managed incoming inquiries from prospective students via phone calls, emails, text messages, or social media platforms.
  • I advised students throughout the admissions process and assisted them with questions or concerns about completing and submitting specific forms and documents.
  • Organized campus tours for prospective students and their parents.
  • Maintained accurate records of student applications and documents.
  • Document interactions with prospective students on various systems.
  • Collaborated with other departments within the college on various projects related to admissions initiatives.
  • Organized and implemented new enrollment strategies.
  • Created a social media post to let prospective students know important information about the next steps, or what we had happening on campus.
  • I met with approximately 200 potential students per semester to support the admissions process, answer questions, and explain degree programs.

SECRETARY, ENROLLMENT MANAGEMENT & STUDENT DEVELOPMENT

Iowa Central Community College
Fort Dodge, IA
11.2021 - 08.2022
  • Review about 30 student applications a day, add their information into multiple databases and spreadsheets and cross reference all of them to make sure there are no duplicates.
  • Greeted visitors and directed to appropriate location or person.
  • Work with multiple Microsoft Office software.
  • Construct acceptance letters and mail them out in a time efficient manner.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Maintained filing systems for confidential paper and electronic documents; organized files for easy retrieval of information when requested.

BARISTA

Scooters Coffee
Fort Dodge, IA
01.2021 - 01.2022
  • Take orders and put them into our computer system.
  • Operated cash registers to process customer payments, managed between $150-$1,000 per shift.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Memorized official and off-menu coffee and tea preparations and foods.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Take inventory of the store once a week.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

PARA EDUCATOR/ SUBSTITUTE TEACHER

Fort Dodge Community School District
Fort Dodge, IA
02.2016 - 10.2021
  • Modify the teacher's instructions to my student's ability.
  • Monitor between 1-25 students for 8 hours a day.
  • Help care for students' needs both physically and mentally.
  • Created a safe, comfortable learning environment for students by establishing positive relationships with them.
  • Communicated with parents and guardians about student daily activities, behaviors and related issues.
  • Attended professional development workshops and seminars to stay abreast of new trends in education.
  • Developed and implemented lesson plans to meet the individual needs of students.
  • Assessed student progress regularly through formal and informal assessments.

WAITRESS

Applebee's
Fort Dodge, IA
09.2015 - 01.2017
  • Developed positive relationships with regular customers through friendly conversation.
  • Provided excellent customer service to ensure repeat customers.
  • Cleaned dining room chairs, tables, floors and other surfaces regularly.
  • Took orders for food and drinks and delivered them to guests.
  • Performed cashier duties such as taking payments, counting change, and issuing receipts.
  • Followed all safety and sanitation regulations when handling food or drinks.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Education

ASSOCIATES OF ARTS - LIBERAL ARTS

Iowa Central Community College
Fort Dodge, IA
01.2022

SECONDARY SCHOOL -

Belmond- Klemme High School
IA
01.2014

Skills

  • Customer service
  • Documentation and recordkeeping
  • Problem solving
  • Teamwork and collaboration
  • Computer skills
  • Phone and email etiquette
  • Time management
  • Client interaction
  • Data entry
  • Knowledgeable in the Microsoft Office Suite
  • Organization
  • Student advising

References

Available upon request

Certification

  • Adult Mental Health First Aid

Timeline

ADMISSIONS REPRESENTATIVE

Iowa Central Community College
08.2022 - Current

SECRETARY, ENROLLMENT MANAGEMENT & STUDENT DEVELOPMENT

Iowa Central Community College
11.2021 - 08.2022

BARISTA

Scooters Coffee
01.2021 - 01.2022

PARA EDUCATOR/ SUBSTITUTE TEACHER

Fort Dodge Community School District
02.2016 - 10.2021

WAITRESS

Applebee's
09.2015 - 01.2017

ASSOCIATES OF ARTS - LIBERAL ARTS

Iowa Central Community College

SECONDARY SCHOOL -

Belmond- Klemme High School

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Shania Clark