Shania Colvin
Austin,TX
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Corner Bakery Cafe
02.2024 - Current
- Manage shifts, cover breaks for each employee, delegate cleaning duties, baking needs, open/close manager, truck and produce orders, make schedules, bank runs, inventory, Rosenet prep, manage employees with cash, Steritech assessments, line checks
- Delivered successful training to more than 8 employees during tenure, educating on successful work processes and productivity strategies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
Customer Service Manager / Customer Service Specialist
Burger King
01.2016 - 04.2023
- Scheduled breaks and lunch hours for cashiers, adjusted schedules as needed, delegated maintenance/cleanliness responsibilities of facility, resolved customer complaints and addressed concerns with employees, provided back up assistance as needed for all front-end employees, balanced cash registers, daily cash receipts and completed required paperwork prior to the end of each shift, maintained cashier productivity, mentored and developed management trainees to prepare for promotion, supervised and assigned duties to workers and scheduled break periods, performed basic accounting and bookkeeping procedures, operated a cash register and accurately managed money, completed daily tasks while facilitating additional responsibilities, stayed organized to complete tasks in a timely manner
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Customer Relations Specialist / Customer Service Representative
Save-A-Lot
01.2016 - 12.2016
- Unloading grocery pallets from incoming trucks, loading extra pallets, salvage, and milk crates, running pallets unto the floor to replenish store shelves, rotating items, scanning groceries, ensuring proper price scanning, balancing daily cash register receipts, providing quality customer service, answering customers' questions and providing information on procedures, counting money in cash drawers, offering carry-out service, exuding friendly, courteous, and positive attitude, operating a cash register and accurately managing money, completing daily tasks while facilitating additional responsibilities, staying organized to complete tasks in a timely manner
- Directed 10-person team of customer service personnel while helping front-line team members work effectively with over 50 daily customers.
Customer Service Specialist
Kohl's
01.2015 - 12.2016
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Education
High School Diploma -
Armwood High School
Tampa, FL05.2014
Skills
- Customer Service
- Medical receptionist
- Microsoft Powerpoint
- QuickBooks
- Clerical experience
- 10 key typing
- Word processing
- Filing
Certification
ServSafe, 11/01/23, 11/01/26
Timeline
Shift Supervisor
Corner Bakery Cafe
02.2024 - Current
Customer Service Manager / Customer Service Specialist
Burger King
01.2016 - 04.2023
Customer Relations Specialist / Customer Service Representative
Save-A-Lot
01.2016 - 12.2016
Customer Service Specialist
Kohl's
01.2015 - 12.2016
High School Diploma -
Armwood High School
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