Shania DaCosta
New Milford,Connecticut
Summary
Dedicated college student pursuing a Bachelor of Science at the University of Connecticut. Experienced in customer service and fast-paced teamwork. Certified Nursing Assistant with BLS Provider and Alzheimer's care training. Strong communication, organization, and interpersonal skills enhance ability to support diverse needs.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Cashier and Floor Associate
HomeGoods
New Milford, United States
12.2022 - 08.2024
- Managed high volume checkout lanes during peak hours, while maintaining accuracy and speed.
- Processed customer transactions, accurately and efficiently, handling, cash, cash register, and electronic payments.
- Provided excellent customer service by greeting customers with a friendly demeanor and addressing their concerns.
- Facilitated exchanges and refunds per company policies, ensuring customer satisfaction and resolution of issues.
- Applied strong attention to detail in processing complex transactions with multiple payment methods, minimizing errors.
- Maintained up-to-date knowledge of promotions, sales events, and store policies to deliver accurate information to customers.
Education
Bachelor of Science - Psychological Sciences
University of Connecticut
Storrs, CT05-2028
Skills
- Customer service
- Customer engagement
- Time management
- Organizational skills
- Communication skills
- Conflict resolution
- Microsoft Word and Excel
Certification
- Alzheimer's & Dementia Care Certification, Alzheimer's Association
- Certified Nurse Aide (CNA), Connecticut Department of Public Health
- BLS Provider, American Heart Association
Awards
Great Customer Assistance, HomeGoods
Timeline
Cashier and Floor Associate
HomeGoods
12.2022 - 08.2024
Bachelor of Science - Psychological Sciences
University of Connecticut