Shania Davis

• Ensure timely and accurate delivery of packages, maintaining a high level of customer satisfaction
• Provide comprehensive training to new drivers, focusing on operational procedures and safety standards
• Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
• Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
• Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
• Proven ability to learn quickly and adapt to new situations.

• Managed package delivery operations, ensuring timely and accurate distribution of parcels
• Coordinated route assignments and monitored driver progress to optimize daily workflow
• Provided technical support and resource reallocation to maintain efficiency and assist drivers in the field
• Completed on-time deliveries by choosing best and most efficient routes.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Loaded truck and properly secured items to prevent damage for deliveries.

• Managed financial transactions with accuracy and efficiency, maintaining a balanced cash drawer and processing payments
• Maintained store presentation and inventory through diligent restocking and upholding high standards of cleanliness and organization
• Utilized variety of organizational and communication skills to drive guest satisfaction.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Handled customer complaints to satisfy and retain guests.

• Managed inventory by restocking items and performing routine checks on backstock to ensure product availability and store organization
• Provided customer service through handling register operations and responding to phone inquiries, maintaining a focus on efficient and friendly service
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Learned duties for various positions and provided backup at key times.

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• Increased sales by offering advice on purchases and promoting additional products.
• Conducted inventory counts by adding each item in stock and documenting in computer system.

• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Trained new employees and delegated daily tasks and responsibilities.
• Enforced company policies and regulations with employees.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.