Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
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Shania Dodson

Shania Dodson

Medford,MA

Summary

Friendly and self-motivated professional with Seven years of experience as a customer service supervisor and certified sterile processing technician. Committed to professionalism and attention to detail, Dedicated to delivering positive experiences through exceptional service, clear communication, honesty, respect and effective problem-solving. Certified in CPR, with a proven record of handling challenging situations gracefully, creating a safe and welcoming environment for all. Skilled in assisting over 100 customers daily, consistently receiving positive feedback for professionally managing complaints and fostering customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sterile Processing Technician

Mass General Hospital
Boston, MA
09.2021 - 10.2024
  • Performed decontamination of medical instruments and equipment to prepare for sterilization.
  • Ensured compliance with safety guidelines in accordance with OSHA regulations.
  • Transported sterile goods from the clean room into the operating room per procedure requirements.
  • Filled verbal and written requests for items based on daily or individual requisition.
  • Assisted hospital staff with patient care duties by providing patient transportation or setting up traction.
  • Delivered equipment to specified hospital locations or to patients' residences.

Customer Service Supervisor

Walmart
Quincy, MA
01.2019 - 04.2021
  • Ensured high standards of customer interactions.
  • Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
  • Ensured all customer inquiries were handled in accordance with company standards and regulations.
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Answered phone calls and responded to questions and concerns.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.

Restaurant Waiter

Earls Kitchen + Bar
Boston, MA
02.2017 - 02.2019
  • Resolved customer complaints in a polite manner according to company policy.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Provided exceptional service to high volume of daily customers.
  • Managed services for 200+ patrons regularly.

  • Served food and beverages to patrons and confirmed complete orders.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.

Education

High School Diploma -

St.Joseph College
Trinidad And Tobago
06-2016

Skills

Cultural awareness

Emergency response

Multitasking

Time management

Leadership

Affiliations

  • Participated in Local Run Clubs
  • Dog Walking

Certification

  • Certified CPR
  • Certification in Social-Work

Languages

English
Full Professional

Timeline

Sterile Processing Technician

Mass General Hospital
09.2021 - 10.2024

Customer Service Supervisor

Walmart
01.2019 - 04.2021

Restaurant Waiter

Earls Kitchen + Bar
02.2017 - 02.2019

High School Diploma -

St.Joseph College

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Shania Dodson