Shania Hand
Petaluma,CA
Summary
Energetic, outgoing, organized and detail oriented with experience in hospitality, administration, etiquette, food preparation and customer service. Enthusiastic learner with hands-on experience in payment processing and sales. Positive individual, reliable, capable supervisor, passionate, dedicated, a people person, honest, and team player. Proficient in Microsoft Office: Word, Publisher, Excel, PowerPoint Authorized to work in the US for any employer.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Private Nanny
Private Child Care
Coquille, OR
08.2019 - 08.2020
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Played games, worked on puzzles and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized different types of activities to enhance physical and intellectual development.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Prepared tasty, healthy meals for children to encourage good eating habits.
Church Office Administrator
Coquille Foursquare Church
Coquille, OR
08.2017 - 08.2020
- Interacted with volunteers and leaders by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained open communication with volunteers and leaders to foster positive relations and provide updates on issues.
- Operated office equipment, such as personal computers, photocopiers, scanners, and voicemail systems
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Prepared meeting agendas, transcribed minutes, and circulated plans to staff members
Student Support Instructional Assistant
Wright Elementary School District
Santa Rosa, CA
10.2021 - 10.2022
- Supporting social, behavioral, academic and/or individual needs of elementary students with Individualized Education Programs (IEPs).
Supervised student behavior during daily academic routines to secure safety of students and staff.
Implemented behavioral plans for students with behavior disorders or other special conditions to present and reinforce learning concepts.
Maintained accurate and confidential records of assigned students.
Implemented Behavioral Intervention Plans forindividual students.
Barista Shift Lead
South Peninsula Hospital
Homer, AK
09.2020 - 05.2021
- Memorized ingredients and recipes for wide variety specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Children's Ministry Director
Coquille Foursquare Church
Coquille, OR
08.2017 - 07.2020
- Recruited and trained volunteers and staff in care of children and facility procedures.
- Created and maintained safe and nurturing environment for children.
- Evaluated and introduced age-appropriate materials for children and contoured it to lesson plans.
- Adhered to security processes and sign-in and sign-out procedures for children, parents and visitors.
- Vetted volunteers and interested parties for criminal history or issues risking children.
- Conducted safety and wellness inspections of facilities and sanitized toys and surfaces.
- Delivered constructive feedback on children to parents and guardians and informed of any disciplinary issues.
- Prepared, coordinated and distributed information about yearly schedule of activities and classes.
- Trained and supervised religious education instructional staff.
- Hired, mentored and supervised instructors and volunteer staff to carry out program goals.
- Adapted classroom plans to support needs of children with special learning requirements.
- Performed event coordination for larger parties and gatherings.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Selected and ordered décor and event materials.
- Managed administrative logistics of events planning, event booking and event promotions.
Temporary Microsoft Event Staff
EventForce
Seattle, WA
07.2015 - 07.2017
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Welcomed guests to events, checked invitations and oversaw proper seating.
- Optimized guest satisfaction with food and beverages by quickly addressing requests and complaints.
- Searched and screened individuals, preventing passage of prohibited items in alignment with security guidelines.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Welcomed guests and directed each person to desired party, room or activity.
Crew Member/cook
Bugerville
Canby, OR
07.2016 - 07.2017
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Prepared food items according to recipe to drive quality and consistency.
- Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Prepared meals with special accommodations for those with allergies.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelors - Ministry and Leadership
Life Pacific University
San Dimas, CAAssociates - Christian Ministry
Canby Bible College
Canby, ORHigh School Diploma - undefined
Reedsport High School
Skills
- Customer service (7 years)
- Problem-solving (6 years)
- Attention to detail (6 years)
- Verbal and written communication (10 years)
- Administration (4 years)
- Typing
- Sales (2 years)
- Confidentiality and Data Protection
- Strong Organizational Skills
- Multi-Line Telephone Systems
- Multitasking and Time Management
- Ease with Computers and Technology
- Skilled in Microsoft Office
- Organizing and Categorizing Data
Certification
Food Handler Certification
CPR Certification
First Aid Certification
Additional Information
CPR license
Timeline
Student Support Instructional Assistant
Wright Elementary School District
10.2021 - 10.2022
Barista Shift Lead
South Peninsula Hospital
09.2020 - 05.2021
Private Nanny
Private Child Care
08.2019 - 08.2020
Children's Ministry Director
Coquille Foursquare Church
08.2017 - 07.2020
Church Office Administrator
Coquille Foursquare Church
08.2017 - 08.2020
Crew Member/cook
Bugerville
07.2016 - 07.2017
Temporary Microsoft Event Staff
EventForce
07.2015 - 07.2017
Bachelors - Ministry and Leadership
Life Pacific University
Associates - Christian Ministry
Canby Bible College
High School Diploma - undefined
Reedsport High School