Shania Griego
Albuquerque,NM
Summary
Albuquerque, New Mexico Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated over two years of industry experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Guest Service Agent
Ojo Caliente Mineral Springs
07.2021 - Current
- Checking guests in & out of lodging, spa treatments, and day passes
- Try and help team with innovative and effective tactics to make it easy on not only guest but team as well
- Keep areas clean and organized, complete tasks in timely manner and be able to keep composure in stressful situations
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Volunteer to help housekeeping.
- Ten hours of being active.
- Collected room deposits, fees, and payments.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Identified and resolved discrepancies and errors in guest's folios.
- Greeted guests upon arrival and offered assistance.
- Answered guest inquiries and provided information regarding hotel services and amenities. Over 50 daily.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Customer service & Cashier
Lowes Home Improvement
07.2021 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Keep front-end cleaned and organized, and at end of night help take returns where belong.
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Assisted customers with returns, refunds and resolving transaction issues.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Identified and resolved discrepancies and errors in customer accounts.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
- Exhibited high energy and professionalism when dealing with clients and staff
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Cashier
Rio Chama Chevron
07.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Keep all areas swept and cleaned, Constantly making sure food areas are sanitized
- Confirmed stock levels and expiration dates of merchandise.
- Processed various forms of payment for gas, merchandise and lottery tickets.
- Completed accurate cash-in and cash-out procedures of computerized cash register.
- Reported shoplifting, theft and drive-offs to law enforcement.
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Stocking
- Taking trash out of store and at gas pumps, also be sure outside areas were maintained.
Education
Associate of Arts - General Psychology
Northern New Mexico College
Española, NM05.2023
High School Diploma -
Mesa Vista High School
Ojo Caliente, NM05.2020
Skills
- Communication
- Computer Skills
- Social Perceptiveness
- Problem Solving
- Attention to Detail
- Teamwork
- Organization
- Adaptability
- Negotiating
- Hospitality and Service Knowledge
- Cash Management
- Writing
- Empathy
- Time Management
Timeline
Guest Service Agent
Ojo Caliente Mineral Springs
07.2021 - Current
Customer service & Cashier
Lowes Home Improvement
07.2021 - 07.2021
Cashier
Rio Chama Chevron
07.2018 - 01.2019
Associate of Arts - General Psychology
Northern New Mexico College
High School Diploma -
Mesa Vista High School
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