Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Soban Yaqub

Fremont,CA

Summary

Detail-oriented and results-driven professional with diverse experience in sales, technical services, and team leadership. Proven ability to manage operations, deliver exceptional customer service, and lead projects from concept to completion. Skilled at problem-solving, building client relationships, and driving business growth through effective communication and hands-on expertise.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Automotive Aesthetic Specialist

Supreme Auto Shields INC.
07.2022 - Current
  • Oversaw day-to-day operations including scheduling, budgeting, and client communication
  • Managed a team of technicians/detailers and ensured quality control
  • Delivered high-end automotive detailing, ceramic coatings, paint protection film (PPF), and window tinting
  • Maintained vendor relationships and negotiated supply contracts
  • Created and implemented standard operating procedures for detailing and protection services
  • Strategic Planning & Business Development
  • Marketing & Branding (including social media campaigns and local outreach)
  • Client Relationship Management
  • Staff Hiring, Training & Supervision
  • Inventory & Supply Chain Management
  • Financial Management & Bookkeeping (QuickBooks, invoicing, etc.)
  • Vendor & Partner Negotiations
  • Automotive Detailing (interior & exterior, multi-stage paint correction)
  • Ceramic Coating Application (e.g., Gtechniq, Ceramic Pro, etc.)
  • Paint Protection Film (PPF) Installation
  • Window Tinting (heat rejection, privacy, ceramic tints)
  • Headlight Restoration & Trim Revival
  • Engine Bay Cleaning & Dressing
  • High-end Vehicle & Exotic Car Care
  • Tool & Product Knowledge (DA polishers, steamers, extractors, etc.)
  • certified by STEK, glossit, Avery Dennison

Detail Department Manager

SS Customs
09.2018 - 07.2022
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Collaborated with service advisors and installers to streamline scheduling and improve customer turnaround times
  • Maintained quality control standards and conducted final vehicle inspections before client delivery
  • Trained new staff on proper detailing techniques, product use, and shop safety protocols
  • Spearheaded process improvements that reduced service time and increased customer satisfaction
  • Handled VIP and high-profile client vehicles with discretion and exceptional attention to detail
  • Maintained inventory of detailing supplies, reordered stock, and managed vendor relationships


Wireless Sales Consultant

Verizon Wireless
04.2017 - 09.2018
  • Delivered personalized wireless solutions by assessing customer needs and recommending appropriate Verizon plans, devices, and accessories
  • Consistently exceeded monthly sales targets for smartphones, tablets, home internet, and value-added services (e.g., insurance, device protection, cloud storage)
  • Maintained expert knowledge of Verizon’s product lineup, promotions, and plan structures to provide accurate and up-to-date information
  • Educated customers on device features, setup, data transfers, and troubleshooting to ensure seamless onboarding and user satisfaction
  • Handled billing inquiries, account changes, and service upgrades while ensuring high levels of customer retention
  • Cultivated loyal customer relationships through follow-up communication and problem resolution
  • Processed transactions, returns, and activations using Verizon's POS and CRM systems with accuracy and efficiency
  • Supported store operations including merchandising, inventory management, and floor resets according to corporate guidelines
  • Collaborated with team members to drive store performance, share best practices, and deliver a seamless customer experience
  • Maintained compliance with Verizon’s sales ethics, privacy policies, and security standards


Vinyl Wrap Installer

Nefarious Designare
05.2016 - 04.2017
  • Founded and operated a specialty automotive restyling business focused on high-end vinyl wraps, PPF, and custom design installations
  • Installed full and partial vehicle wraps with precision, using top-tier materials (e.g., 3M, Avery Dennison, Inozetek), including color change, commercial branding, and specialty finishes
  • Delivered flawless wrap applications on luxury, exotic, and performance vehicles, ensuring clean edges, stretch-free finishes, and proper panel alignment
  • Managed client consultations, developed project scopes, and provided design recommendations tailored to customer visions and vehicle types
  • Oversaw end-to-end operations including marketing, client acquisition, scheduling, quoting, and invoicing
  • Maintained a spotless reputation through exceptional quality control and 1-on-1 client service, achieving consistent 5-star reviews
  • Trained junior installers and managed workflow to meet project deadlines without sacrificing craftsmanship
  • Worked with large-format printers and plotters for custom vinyl graphics, decals, and logo branding
  • Ensured proper prep, cleaning, and post-install techniques to maximize wrap durability and minimize failure
  • Stayed current with industry trends, new wrap materials, and advanced application methods through continued education and vendor training
  • Built and grew a loyal client base through social media marketing, car enthusiast events, and referrals

Specialist

Apple
02.2013 - 04.2015
  • Greeted and engaged customers in a welcoming, personalized way to understand their needs and recommend ideal Apple solutions
  • Guided customers through product comparisons and purchasing decisions for iPhone, iPad, Mac, Apple Watch, AirPods, and accessories
  • Clearly explained the benefits of AppleCare+, iCloud storage, and Apple services (Apple Music, Fitness+, etc.) to drive value-added sales
  • Maintained high conversion rates by turning product interest into confident purchasing decisions
  • Demonstrated Apple products live on the floor, showing features in real-world use cases tailored to individual customers
  • Maintained deep understanding of Apple’s hardware, software, and ecosystem integrations to assist both casual users and tech-savvy customers
  • Assisted with initial device setup, iCloud sign-in, data transfer, and software onboarding
  • Explained the latest iOS/macOS features, product updates, and best practices to optimize customer experience
  • Identified technical concerns and referred customers to the Genius Bar or Apple Support when necessary

  • Collaborated with team members to manage customer flow and minimize wait times, especially during product launches or peak hours
  • Communicated effectively with Specialists, Geniuses, Creative Pros, and leadership to ensure seamless customer handoffs
  • Participated in daily briefings to stay informed on product launches, updates, and promotional offers
  • Maintained merchandising standards, kept demo devices functional, and ensured product displays reflected current brand strategy

Education

Washington High School
Fremont

Skills

  • Customer Service & Client Relations
  • Sales Strategy & Goal Achievement
  • Team Leadership & Staff Training
  • Operations & Workflow Management
  • Technical Installation & Hands-On Problem Solving
  • Attention to Detail & Quality Control
  • Project Planning & Time Management
  • Branding, Marketing & Social Media
  • Inventory & Vendor Management
  • POS Systems, CRM Software & Basic Accounting Tools

Accomplishments

Achived a black belt in Tae Kwon Do in 2010

Achieved multiple certifications in the automotive industry

Certification

Avery Dennison Certified Vinyl Wrap Installer

STEK Certified PPF Installer

GLOSSIT Certified Ceramic Coating And Paint Correction Tech


Languages

English
Full Professional
Hindi
Native or Bilingual
Urdu
Native or Bilingual

Interests

I am passionate about fitness and cycling, enjoy collecting sneakers, and have a strong enthusiasm for automotive design In addition, I value spending quality time with my family

Timeline

Automotive Aesthetic Specialist

Supreme Auto Shields INC.
07.2022 - Current

Detail Department Manager

SS Customs
09.2018 - 07.2022

Wireless Sales Consultant

Verizon Wireless
04.2017 - 09.2018

Vinyl Wrap Installer

Nefarious Designare
05.2016 - 04.2017

Specialist

Apple
02.2013 - 04.2015

Washington High School

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