SHANIA HALL
Silver spring,Maryland
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tram Conductor
Arlington National Cemetery Tours
06.2023 - Current
- Performed air brake and electrical connection coupling.
- Boarded passengers using wheelchairs or other mobility aids and properly secured wheelchairs and scooters.
- Stopped at designated points to load and unload passengers.
- Performed pre- and post-trip vehicle inspections.
- Notified dispatch of deviations, overload, accidents, passenger incidents and bus mechanical and electrical troubles.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Developed and maintained positive relationships with passengers and other drivers.
RECEPTIONIST ASSISTANT
SPORT HONDA SERVICE CENTER
11.2022 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Resolved customer problems and complaints.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
CERTIFIED FLAGGER / CREW LEADER
FLAGGERFORCE
04.2019 - 05.2022
- Trained employees in time management and proper ways to complete job duties.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Monitored team members to verify work quality and address concerns.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Established positive relationships with customers and colleagues through high standards of customer service.
LOT ATTENDANT
CARVANA
07.2021 - 02.2022
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Parked and retrieved cars according to customer needs.
- Followed safety protocols for personal, guest and automobile safety.
- Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
- Parked and retrieved vehicles to enhance efficient use of parking space.
- Monitored and secured lot, reporting suspicious activity to management for quick resolution.
Education
GED -
MONTGOMERY COLLEGE
Rockville, MD08.2017
Skills
- Appointment Booking
- Customer Satisfaction
- Telephone Systems
- Cash Management
- Active Listening
- Maintaining Facilities
- Safety Meetings
- Customer Experience
- Data Entry Software
Certification
- CDL Class A Permit
- Passenger Endorsement
References
- Cheryl Ross - Carvana, Manager's Assistant, (240) 470-3377, Cherylross50@yahoo.com
- Gerald Pitts - FlaggerForce, Crew Leader, (443) 230-6265, Gpitts4224@gmail.com
Timeline
Tram Conductor
Arlington National Cemetery Tours
06.2023 - Current
RECEPTIONIST ASSISTANT
SPORT HONDA SERVICE CENTER
11.2022 - 06.2023
LOT ATTENDANT
CARVANA
07.2021 - 02.2022
CERTIFIED FLAGGER / CREW LEADER
FLAGGERFORCE
04.2019 - 05.2022
GED -
MONTGOMERY COLLEGE
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