SHANIA HANLEY
Lehigh Acres,Fl
Summary
Highly organized and tech-savvy administrative assistant with 5+ years supporting executives and teams remotely. Experienced in calendar management, document preparation, data entry, and internal communications. Excels at multitasking in fast-paced virtual environments while maintaining discretion and professionalism.
Overview
11
11
years of professional experience
Work History
REMOTE CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Ascension
- Professionally manage escalated calls, offering solutions and maintaining customer satisfaction.
- Build positive customer relationships by providing timely, accurate information and solutions.
- Ensure quality standards are met by accurately completing work and monitoring performance metrics.
- Adapt communication style to effectively address diverse customer needs and resolve issues.
- Track and manage customer interactions using software, ensuring efficient service delivery.
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Tranquility Vacations
- Efficiently manage escalated calls, ensuring customer satisfaction and swift resolution.
- Maintain positive customer relations by providing accurate, timely information.
- Adapt communication style to diverse customer needs, enhancing service quality.
- Monitor call center metrics, optimizing performance and reducing wait times.
- Process account corrections and billing arrangements to resolve issues effectively.
Remote Administrative Assistant
NCI
09.2019 - 12.2023
- Coordinated meetings, travel schedules, and expense reports for a team of 12 developers and product managers.
- Created and maintained spreadsheets and reports in Excel and Google Sheets.
- Provided tech support for virtual meetings and onboarding new remote hires.
DATA ENTRY CLERK
Courts
01.2013 - 07.2013
- Entered data accurately, ensuring database integrity and improving retrieval efficiency.
- Managed data entry tasks, reducing errors and enhancing data processing speed.
- Collaborated with team to streamline workflows, achieving faster data entry turnaround.
- Resolved data discrepancies, maintaining high accuracy and reliability in records.
- Contributed to data management projects, supporting organizational data-driven decisions.
Skills
- Microsoft Office Suite (Excel
- Outlook
- Word
- Calendar and Email Management
- Time Management
- Remote Team Coordination
- Data Entry
Timeline
Remote Administrative Assistant
NCI
09.2019 - 12.2023
DATA ENTRY CLERK
Courts
01.2013 - 07.2013
REMOTE CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Ascension
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Tranquility Vacations