Shania Harriott
New Rochelle,NY
Summary
Knowledgeable [Desired Position] with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Cluster Community Services
04.2022 - 09.2024
- Collaborated with multidisciplinary teams to ensure the provision of comprehensive care for clients, resulting in improved overall wellbeing.
- Enhanced communication between clients and healthcare providers through diligent coordination and advocacy.
- Conducted regular follow-ups with clients after referral placements assessing their satisfaction levels and addressing any issues proactively.
- Coordinated psychiatric evaluations for clients in need, expediting access to appropriate medications or treatments.
- Supported clients through transitional periods such as hospital discharges or housing changes ensuring continuity of care.
- Provided patients and family members with education regarding illness, medications, and treatment plans.
Front Desk Agent
Marriott International
04.2019 - 03.2022
- Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns
- Informed customers about payment methods and verified credit card data
- Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals
- Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities
- Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts
- Night Audit
- Administrative
Seasonal House Cleaner
MaidPro
04.2018 - 12.2019
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents
- Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures
- Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures
- Delivered quality customer service to address urgent needs and cleaning requests
- Scrubbed, top-coated, buffed and varnished hard floors
- Worked on team of four staff members to service two houses daily
Cashier/Sales Associate
Century 21 Department Store
10.2018 - 04.2019
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Helped over 50 guests every day by processing payments, monitoring reward accounts and resolving service concerns
- Assisted customers by answering questions and fulfilling requests
Breakfast Attendant
Burger King
11.2017 - 01.2018
- Set Up Breakfast Every Morning Help Assist Guest w/Breakfast or anything else they needed in addition
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk
Cashier
Burger King
09.2016 - 05.2017
Daycare Assistant
Kinder Rhymes Daycare, Kids Drop Off
06.2015 - 05.2017
- Helped preparing kids food and feeding them set up lunch time and nap time read books Help Make lesson plans in charge of making sure parents sign out picking up there kids trip
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Promoted learning and social development through structured and unstructured playtime
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families
DSP (Direct Support Professional)
ADAPT Community Network
01.2016 - 09.2016
- Meal planning and nutrition
- Patient care and overall health evaluation
- Familiarity with lifting equipment
- Run errands and transport clients
- Superior communication with patients, families, and supervisors
- Talented grooming and personal hygiene for patients
- Provide ongoing direct support to five patients, including assistance with daily grooming, personal hygiene, and toileting
- Work with patients to develop a healthy menu, choosing meals and snacks that conform to dietary guidelines and restrictions
- Assist patients in maintaining independence within safe boundaries, transporting patients to health care appointments and running errands
- Administer medications in accordance with doctors' orders
- Take and record patient vitals at least once a day
Education
Bachelor Degree -
CUNY Lehman College
Bronx, NY06-2025
Associate of Science - Psychology
Westchester Community College
Valhalla, NY05.2020
High school diploma or GED -
St Catherine Academy
Bronx, NY06.2016
Skills
- Microsoft Office
- Customer assistance
- Residential cleaning
- Behavior Management
- Case Management
- Filing
- Communication skills
- Computer skills
- Microsoft Excel
- Substance Abuse Knowledge
- Client Advocacy
- Suicide Risk Assessment
Certification
Driver's License
CPR Certified
Timeline
Case Manager
Cluster Community Services
04.2022 - 09.2024
Front Desk Agent
Marriott International
04.2019 - 03.2022
Cashier/Sales Associate
Century 21 Department Store
10.2018 - 04.2019
Seasonal House Cleaner
MaidPro
04.2018 - 12.2019
Breakfast Attendant
Burger King
11.2017 - 01.2018
Cashier
Burger King
09.2016 - 05.2017
DSP (Direct Support Professional)
ADAPT Community Network
01.2016 - 09.2016
Daycare Assistant
Kinder Rhymes Daycare, Kids Drop Off
06.2015 - 05.2017
Associate of Science - Psychology
Westchester Community College
High school diploma or GED -
St Catherine Academy
Driver's License
CPR Certified
Bachelor Degree -
CUNY Lehman College
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