Polite and professional customer service successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Hi, I’m
Shania Horton
Summary
Overview
6
years of professional experience
Work History
Amazon
Call Center Representative
07.2021 - Current
Job overview
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Walgreens
Customer Service Associate
01.2020 - 07.2021
Job overview
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Provided exceptional service for customers by quickly processing transactions and answering questions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Syncreon Logistics
Warehouse Material Handler
03.2018 - 01.2020
Job overview
- Streamlined warehouse processes by implementing effective material handling techniques and procedures.
- Improved inventory management through accurate data entry and organization of materials in the warehouse.
- Maintained a clean and safe work environment by following safety protocols and conducting regular inspections.
- Collaborated with team members to optimize workflow, improving overall warehouse efficiency.
- Assisted in training new employees on proper material handling procedures, ensuring consistent high-quality performance.
Education
Henry Ford CollegeDearborn, MI
No Degree from Law (Pre-Law)
05.2025
University Overview
Vista Meadows AcademyDearborn Heights, MI
High School Diploma
06.2019
University Overview
Skills
- Complaint Resolution
- Quality Assurance
- Product Upselling
- Sales Closing
- Customer Service
- Data Entry
- Payment Processing
Languages
English
Full Professional
Spanish
Elementary
Timeline
Call Center Representative
Amazon
07.2021 - Current
Customer Service Associate
Walgreens
01.2020 - 07.2021
Warehouse Material Handler
Syncreon Logistics
03.2018 - 01.2020
Henry Ford College
No Degree from Law (Pre-Law)
Vista Meadows Academy
High School Diploma
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