SHANIA JOHNSON

Contributed to a safe and tidy environment for residents.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Completed point of sale opening and closing procedures.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.

• Kept the team productive and on task by keeping supplies well-stocked and organized
• Assist with work scheduling and partner communication
• Created accurate office files, updated spreadsheets, and crafted presentations to assist executives and increase team efficiency
• Stocked and priced merchandise
• Interact with customers
• Prepared packages for shipment, pickup, and courier services in order to provide customers with prompt delivery

• Kept the store clean, well-stocked, and well-organized by streamlining daily operations and introducing new procedures
• Recruited, managed, and motivated a [Number]-member retail team to provide positive and memorable experiences to each and every guest
• Assisted customers in locating and selecting merchandise in any store department

• Set aggressive goals for employees in order to boost motivation and drive company success
• Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands
• Assessed employee performance over a [Timeframe] period and provided constructive feedback to help them improve