Hi, I’m
Shania Jones
Lithonia,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Devoted to giving every customer a positive and memorable experience. Adept at working effectively unsupervised and mastering skills like customer service, multitasking and time management abilities.
Overview
5
years of professional experience
Work History
Touchè Lounge Hapeville, GA
Hookah Server
01.2023 - Current
Job overview
- Greeted customers, answered questions and recommended specials to increase profits.
- Stocked server areas with supplies before, during and after shifts.
- Cleaned and sterilized equipment and facilities to maintain hygienic environment.
- Engaged pleasantly with customers and delivered information on hookah services to encourage positive dining experience.
- Prepared for busy periods by restocking shisha, tips and coals while maintaining clean work areas.
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
- Increased sales significantly by upselling higher-end products to customers.
Dollar Tree, Atlanta GeorgiaDecatur, GA
Assistant Operations Manager
06.2022 - Current
Job overview
- Communicate with vendors and merchants, to accomplish orders in an expedited time frame, ensuring customer satisfaction and expanding customer loyalty
- Established modernized techniques, resulting in excellent customer service ranking within the top #5 percentage
- Communicated clear action plans to optimize results and successfully execute operational activities.
- Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
Victoria SecretDunwoody, GA
Sales Associate
01.2021 - 11.2022
Job overview
- Replenishes merchandise to brand standards to ensure the product is placed on the sales floor and available for purchases
- Drive top line store sales resulting in the growth of the business through action and productivity
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Created customer awareness of the programs available to them by phone and email capture to build customer loyalty generating increased sales, promotions, and rewards.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
Macy'sDunwoody, GA
Customer Service Representative
05.2018 - 12.2019
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
East Paulding High School, Dallas, GA
05.2018
Skills
- Attention to Detail
- Mathematical Calculation and Reasoning
- Focus and Follow-Through
- Understanding Customer Needs
- De-escalation Techniques
- Customer Service
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Safe Equipment Operations
- Data Entry and Recording
- Inventory Management
Accomplishments
- Established modernized techniques, resulting in excellent customer service ranking within the top #5 percentage
- Recognized as Employee of the Month for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Timeline
Hookah Server
Touchè Lounge
01.2023 - Current
Assistant Operations Manager
Dollar Tree, Atlanta Georgia
06.2022 - Current
Sales Associate
Victoria Secret
01.2021 - 11.2022
Customer Service Representative
Macy's
05.2018 - 12.2019
East Paulding High School
Similar Profiles
Tyanna RoweTyanna Rowe
Server at The Forum Lounge/Twentythree 01 Sports LoungeServer at The Forum Lounge/Twentythree 01 Sports Lounge
Tiffani SampsonTiffani Sampson
Bartender Shift Manager at DeCam Lounge (Celebrity Lounge)Bartender Shift Manager at DeCam Lounge (Celebrity Lounge)
Juliana WoodJuliana Wood
Head Chef/Bar Manager/General Manager at The Wolf Cafe, Taproom and Cocktail LoungeHead Chef/Bar Manager/General Manager at The Wolf Cafe, Taproom and Cocktail Lounge