Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shania Koerner

Orlando,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Freelance Artist

Fiverr
Broadway, NY
01.2025 - Current
  • Created custom artwork for diverse client requests on freelance platform.
  • Collaborated with clients to understand artistic vision and specific needs.
  • Engaged with online community to promote artwork and gain feedback.
  • Managed multiple projects simultaneously, ensuring timely communication with clients.
  • Collaborated with clients to develop custom artwork that met their needs.
  • Organized and participated in art exhibitions to showcase work.
  • Maintained inventory of art supplies such as canvases, frames, brushes, paper.
  • Addressed client concerns and worked together to achieve mutually beneficial outcomes.
  • Prepped areas and set up supplies prior to beginning artistic sessions.
  • Utilized digital tools and software for graphic design and digital art creation.

Salon Assistant

Pharma Hair LLC
Orlando, FL
02.2023 - 01.2025
  • Supported project teams by organizing documentation and maintaining records.
  • Assisted stylists with client consultations and service preparation.
  • Maintained cleanliness and organization of salon tools and workstations.
  • Managed inventory of hair products and replenished supplies as needed.
  • Supported front desk operations by scheduling appointments and greeting clients.
  • Handled customer inquiries and resolved issues promptly with professionalism.
  • Collaborated with team members to create a welcoming salon environment.
  • Greeted customers and provided exceptional customer service.
  • Sanitized tools, followed safety standards and kept salon clean and safe.
  • Displayed excellent organizational skills when stocking shelves with retail products and merchandise.
  • Performed administrative tasks such as filing client records and ordering supplies.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
02-2024

Skills

  • Inventory management
  • Customer service
  • Time management
  • Problem solving
  • Effective communication
  • Project management
  • Client collaboration
  • Sales promotion
  • Attention to detail
  • Teamwork and cooperation
  • Packaging and shipping
  • Client relationships
  • Complex problem solver

Certification

  • Web design certification
  • Starbucks coffee academy certification

Timeline

Freelance Artist

Fiverr
01.2025 - Current

Salon Assistant

Pharma Hair LLC
02.2023 - 01.2025

High School Diploma -

Penn Foster Career School

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