Shania Leclerc Josaphat

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Organized, maintained and updated information in computer databases.
• Routed incoming mail and messages to relevant personnel without delay.
• Organized and maintained files and records to ensure up-to-date documentation.
• Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
• Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
• Maintained strict confidentiality of sensitive information, upholding privacy standards.
• Provided basic technical support for front office equipment, minimizing downtime.

Improved customer satisfaction by providing efficient and accurate cash transactions.

• Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
• Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
• Aided in maintaining a safe working environment through adherence to company safety protocols while handling large sums of money.
• Maintained strong knowledge of current promotions and store policies to effectively answer customer questions or concerns.
• Identified and resolved discrepancies and errors in customer accounts.
• Learned duties for various positions and provided backup at key times.
• Worked with floor team and managers to meet wide range of customer needs.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Used POS system to enter orders, process payments and issue receipts.
• Handled cash with high accuracy and took care to check bills for fraud.
• Operated cash register to record transactions accurately and efficiently.
• Collaborated with team members to maintain adequate inventory levels at the front-end of the store.
• Handled customer inquiries, resolving issues promptly for increased satisfaction.

Greeted customers entering store and responded promptly to customer needs.

• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Built relationships with customers to encourage repeat business.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Ensured accuracy in financial transactions, reconciled cash with receipts daily.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.
• Used POS system to enter orders, process payments and issue receipts.
• Handled cash with high accuracy and took care to check bills for fraud.
• Performed cash, card and check transactions to complete customer purchases.
• Enhanced customer service experience by efficiently processing purchases and returns.