Shania Maberry

• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Processed account transactions accurately, ensuring proper documentation and timely processing.
• Promoted a positive work environment by fostering open communication between colleagues and supervisors.
• Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
• Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
• Maintained up-to-date knowledge of product and service changes.
• Responded proactively and positively to rapid change.

(I was away from the company from May 2024 to July 2024 please feel for to ask why)

• Reduced food waste by closely monitoring inventory levels and adjusting purchasing decisions accordingly.
• Enhanced customer satisfaction by implementing new food safety protocols and ensuring proper food handling procedures.
• Negotiated vendor contracts for better pricing options on ingredients while not compromising on quality or freshness of products used in our dishes.
• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
• Developed successful menu items based on market trends and customer feedback, driving repeat business and positive reviews.

• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.