Shania Maddux
Glendale,AZ
Summary
Highly efficient, productive and committed student. Hardworking and conscientious with the capacity to manage time and plan ahead to reach superior results. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
Work History
Key Holder
Parry's Pizzeria & Taphouse
07.2022 - Current
- Ensured optimal guest experience by seating guest, taking their orders, serving dishes, and removing dinnerware promptly all with a positive attitude
- Managed multiple orders and accompanying financial transactions using a digital point of sale system
- Knowledgeably recommend menu items based on customer needs and preferences, including upselling dishes and drinks
- Consistently achieved over 18% charge tip percentage
- Run kitchen smoothly and ensure all guest are taken care of by parry's team members
- Ensuring all escalations are deescalated by myself and turning a bad visit into something better to ensure happiness of the guest.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
AGM of Staffing
Beginners Edge Sports Training
06.2024 - 09.2024
- Managed staffing for a team of 87-90 employees, handling all aspects of recruitment and employee management independently.
- Posted job openings, screened applications, and conducted interviews to ensure the recruitment of high-quality candidates.
- Oversaw the hiring process, including preparing and distributing assignment schedules, and ensuring compliance with company policies.
- Administered I-9 documentation and eVerify processes, ensuring all new hires were legally compliant and properly documented.
- Utilized Excel spreadsheets to track and manage staffing metrics, schedules, and employee records, improving organizational efficiency.
- Developed and implemented staffing strategies to meet seasonal and event-based staffing needs, supporting smooth operations.
- Coordinated with various departments to align staffing requirements with operational goals and event schedules.
- Provided onboarding and training for new hires, enhancing team integration and performance.
- Addressed employee inquiries and issues promptly, fostering a positive and productive work environment.
- Designed, developed, and implemented successful recruitment process to fill more than 5 vacancies each week.
Assistant Coach
University of The Southwest
07.2020 - 05.2022
- Responsible for helping set up the field for practice and games
- Helping the head coach keep things organized and help him coach the team
- Responsible for running social media pages and taking new photos for the team so we have new content
- Complete paperwork and communicate with the compliance officer
- Keep inventory of all gear we have
- Participate in fieldwork like Mowing, Painting lines, etc.
- Promoted good sportsmanship with competing teams on- and off-field.
- Advised head coach on discipline, performance, and other decision-making areas.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Observed athletes during practice and game situations to assess performance and provide tips for improvement.
- Assisted in creating and executing practice plans for athletes to help reach highest potential.
- Developed and implemented training drills to improve team cohesiveness and performance.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
Server
Topgolf
08.2018 - 03.2020
- Catered to guest as I would take their orders and make sure everything was right
- Communicated with kitchen when something was wrong with my orders, or it needed special attention
- Responsible for checking my guests out and making sure I always got correct payment
- Checked IDs for alcohol sales and followed compliance for alcohol sales.
Education
Master of Arts (M.A.) in Human Resources Candidate -
Ottawa University
Surprise, Arizona01.2025
Master in Sports Psychology - undefined
University of The Southwest
Hobbs, NM10.2022
Bachelor in Psychology - undefined
Ottawa University
Surprise, AZ01.2020
Associate in Science - undefined
Parkland College
Champaign, IL05.2017
Skills
- Strong work ethic
- Works well under pressure
- Energetic
- Dedicated
- Computer Proficient
- Quick Learner
- Resource Management
- Employee Scheduling
- Employee Oversight
Additional Information
AWARDS , NCCAA Student Athlete of the week 2017-2018 Season
References
References available upon request
Timeline
AGM of Staffing
Beginners Edge Sports Training
06.2024 - 09.2024
Key Holder
Parry's Pizzeria & Taphouse
07.2022 - Current
Assistant Coach
University of The Southwest
07.2020 - 05.2022
Server
Topgolf
08.2018 - 03.2020
Master of Arts (M.A.) in Human Resources Candidate -
Ottawa University
Master in Sports Psychology - undefined
University of The Southwest
Bachelor in Psychology - undefined
Ottawa University
Associate in Science - undefined
Parkland College
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