Shania Mccloud
Friendswood,USA
Summary
Assisted in patient care within an optical setting by preparing patients for examinations. Supported administrative functions by managing appointment scheduling and patient records. Collaborated with team members to enhance workflow efficiency.
Overview
4
4
years of professional experience
Work History
Optical Assistant
Texas State Optical (TSO)
03.2022 - Current
- Oversaw patient preliminary assessments and conducted autorefraction profiling to enhance eye exam efficiency. Managed front desk operations, addressing phone inquiries and executing administrative responsibilities. Developed comprehensive patient demographic databases and ensured accurate insurance verification processes.
Independent Contractor
Doubleshoe Gentlemen
01.2022 - Current
- Provided exceptional customer service, ensuring guest satisfaction and retention.
- Managed multiple tables efficiently during peak hours, enhancing service speed.
- Trained new waitstaff on menu items and restaurant procedures for consistency.
Sales and Marketing Associate
Cindies
08.2023 - 12.2023
- Conducted needs assessments through customer interactions to provide tailored product recommendations.
- Developed and delivered comprehensive training programs to ensure new sales associates understood store policies and upheld customer service excellence.
- Directed inventory levels to maintain efficient stock availability and systematic organization.
- Facilitated effective inventory management to maintain adequate stock levels and support operational efficiency.
Education
GED -
GED Online
Houston, TXSkills
- Executed insurance verification processes to ensure accurate patient coverage
- Managed medical scheduling operations to optimize patient appointment flow
- Facilitated patient interactions and managed administrative tasks within a medical office environment
- Managed organization and maintenance of medical records to ensure compliance with healthcare regulations
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling
Languages
English - Fluent
Highlights of Skills & Abilities
- Able to make decisions under pressure
- Fluent in English
- Ability to quickly adapt to changes
- Effective communication
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
Additional Information
- Patient
- Fast Learner
- Team player
- Disciplined
- Goal Oriented
- Computer skills:
- Proficient with Microsoft Office, Internet ,social media and Compulink
Timeline
Sales and Marketing Associate
Cindies
08.2023 - 12.2023
Optical Assistant
Texas State Optical (TSO)
03.2022 - Current
Independent Contractor
Doubleshoe Gentlemen
01.2022 - Current
GED -
GED Online