Shania McDaniel
El Dorado,AR
Summary
Certified Correctional Officer with proven expertise in inmate supervision and contraband seizure at David Wade Correctional Center. Adept at fostering positive communication and enhancing safety protocols, while effectively preparing parolees for successful reintegration.
Experienced with maintaining secure and orderly correctional facilities. Utilizes strong conflict resolution skills to manage inmate behaviors and ensure compliance with regulations. Track record of demonstrating effective communication and teamwork to uphold safety and security standards.
This position requires me to effectively manager unpredictable situation, Process information Swiftly,to make timely decision. Oversee visitors
Overview
10
10
years of professional experience
Work History
Certified Correctional Officer
David Wade Correctional Center
05.2024 - Current
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
- Supported re-entry efforts by preparing parolees for successful transition back into society through resources planning and goal-setting exercises.
- Participated in continuous professional development, attending workshops, seminars, and conferences related to corrections work.
- Promoted a positive environment within the correctional facility by fostering open communication between staff and inmates.
Member Service Representative
Planet Fitness Gym
08.2020 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Cashier Team Lead
Brookshire Grocery
04.2015 - 01.2020
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
Associate of Science - Dental Hygienist
Unitech Traning Academy
West Monroe, LA05-2021
Skills
- Inmate supervision
- Safe restraint techniques
- Skilled in identifying illegal items
- Monitoring security protocols
- Surveillance
- Search and seizure
- Correctional facility procedures
- Safety and security enforcement
- Inmate monitoring
- Contraband seizure
- Safety
- Facility security
- Policy enforcement
Timeline
Certified Correctional Officer
David Wade Correctional Center
05.2024 - Current
Member Service Representative
Planet Fitness Gym
08.2020 - 03.2021
Cashier Team Lead
Brookshire Grocery
04.2015 - 01.2020
Associate of Science - Dental Hygienist
Unitech Traning Academy
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