Shania Metcalf

• Measured, mixed and prepped raw materials according to company specifications and recipes.
• Monitored cooking completion times for efficient use of ovens and other equipment.
• Highly skilled in time management, multitasking, and overall organization. Experience with commercial kitchen equipment. Followed health and safety guidelines for food preparation and service.
• Packaged and labeled baked and raw goods with accurate descriptions and ingredients.
• Monitored inventory of supplies and communicated needs to supervisor. Placed orders to various vendors.

• Measured, mixed, and prepped raw materials according to company specifications and recipes.
• Fulfilled custom cake, cupcake, brownie, and other dessert orders, including large volume orders for weddings, graduations, company parties and events, etc.
• Baked dozens of cupcakes daily, to fill the storefront case. Number of cupcakes needed ranged from 30-90 dozen per day.
• Monitored baking completion times for efficient use of ovens and other equipment.
• Highly skilled in time management, multitasking, and overall organization.
• Packaged and labeled baked and raw goods with accurate descriptions and ingredients.
• Created monthly "flavor menu" that assigned 3 different custom flavors per day in addition to the daily dozen flavors. These flavors were chosen according to new recipes, seasonal flavors or ingredients, popularity, and customer demand.

• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Operated POS terminals to input orders, split bills and calculate totals.
• Promoted desserts, appetizers and specialty drinks to optimize sales.
• Provided exceptional service to high volume of daily customers.

My second main role at Driftwood is baking. I bake cakes out of my home kitchen, and sell them whole to the restaurant. Carrot and chocolate cakes are permanently on the menu, and a seasonal cake of my choosing is offered as well. Currently, I consistently offer 9 different flavors of cake, and am testing new recipes daily. The publicity of my baking also brings in many custom cake orders. I am quickly gaining experience in commercial baking.

My role at Victoria's Secret started November of 2013 in Lincoln, Nebraska as a seasonal employee. I was quickly promoted to sales specialist. From December of 2017 to May of 2018, I was promoted to a temporary management position while the store was without a store manager. Within this time frame, I had elevated responsibilities, grew sales, recruited talent, and supported many other management duties. My leadership and teamwork skills were most admirable in this position. After 5 years at this location, I was transferred and promoted to beauty supervisor at the Bradley Fair location in Wichita, Kansas. As a supervisor I oversaw the brand sales, merchandising, marketing, customer experience, payroll control, and operational details. I am very knowledgeable of the product in all brands, and train new associates, thanks to my extensive experience with the company. During this time I also supported sales and management as a sales specialist. This role covers sales, fittings, product knowledge and customer experience across all brands.