Shania Murray
Yonkers,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
Shoprite of Tuckahoe
07.2018 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Help cashiers with any problems at their register
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Christmas Tree Worker
Stew Leonard's
11.2017 - 01.2018
- Reduced safety risks with timely removal of hazardous trees and limbs.
- Operated heavy machinery, such as bucket trucks and wood chippers, ensuring safe and effective job execution.
- Maintained healthy urban forests by evaluating tree conditions and implementing appropriate treatments.
- Facilitated storm cleanup efforts following severe weather events, removing fallen trees efficiently while minimizing further damage.
- Collaborated with team members to ensure safe working conditions during tree maintenance tasks.
Sales Associate
Aeropostale
07.2017 - 11.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Built relationships with customers to encourage repeat business.
Cashier
Top Tomato Superstore
04.2017 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled cash with high accuracy and took care to check bills for fraud.
- Provided exceptional customer service by efficiently handling transactions and resolving customer queries, resulting in a 95% customer satisfaction rate.
Education
Monroe College
New Rochelle, NY 02.2017 - 05.2017
Bachelor of Science - Psychology
Mercy University
Dobbs Ferry, NY05.2024
High School Diploma -
Saunders Trade And Technical High School
Yonkers, NY05.2018
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Emotional awareness
- Child Psychology
Certification
- Identifying and Reporting Child Abuse and Maltreatment NYSPCC, July 2024
Timeline
Cashier/Customer Service
Shoprite of Tuckahoe
07.2018 - Current
Christmas Tree Worker
Stew Leonard's
11.2017 - 01.2018
Sales Associate
Aeropostale
07.2017 - 11.2017
Cashier
Top Tomato Superstore
04.2017 - 06.2017
Monroe College
02.2017 - 05.2017
Bachelor of Science - Psychology
Mercy University
High School Diploma -
Saunders Trade And Technical High School