Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shania Parker

Brooklyn,NY

Summary

Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.

Highly proactive manager with 5 years of experience in team leadership in Fast food industry. Background includes sales, management and customer service in fast-paced settings.

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

7
7
years of professional experience

Work History

Wendy’s

Manager
06.2018 - Current
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Led and directed team members on effective methods, operations, and procedures.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Communicated and negotiated with various vendors to obtain necessary inventory.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Cookie's Department

Sale Representive
04.2017 - 10.2017
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.

Education

GED -

Dr. Susan Smith Mckinney
Brooklyn, NY
06.2017

Skills

  • Decision-Making
  • Flexible and Adaptable
  • Attention to Detail
  • Verbal and Written Communication
  • Dependable and Responsible
  • Analytical and Critical Thinking
  • Excellent Communication
  • Self-Motivated
  • Cash handling Expertise
  • Cash Register operations
  • Employee coaching and Mentoring
  • Behavioral Guidance
  • safety awareness
  • inventory management
  • Pollution Prevention
  • Kitchen Equipment Operation
  • Cooking Procedures
  • Microsoft Windows
  • Staff Training
  • Sales Expertise
  • Consultative Selling Techniques
  • Engaging with Diverse Customers
  • Complex Problem-Solving
  • Strong Communication and Interpersonal Skills

Languages

English
Native or Bilingual

Timeline

Wendy’s

Manager
06.2018 - Current

Cookie's Department

Sale Representive
04.2017 - 10.2017

GED -

Dr. Susan Smith Mckinney

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