Shania Peck
Urban Air Adventure Park
Kansas City,MO
11
years of professional experience
Detail-oriented administrative and operations professional with over six years of experience in fast-paced environments. Expertise in managing complex schedules, coordinating meetings, and organizing documentation while maintaining confidentiality. Proven ability to support leadership through effective communication and problem-solving, successfully managing multiple priorities.
Work History
General Manager
4 Years 7 Months- Provided administrative and operational support to ownership by managing schedules, coordinating priorities, and optimizing business operations.
- Served as primary point of contact for employees, vendors, community partners, and guests, addressing inquiries and resolving issues promptly.
- Serve as the primary point of contact for employees, vendors, community partners, and guests, responding professionally to inquiries and resolving issues efficiently.
- Plan and organize company meetings, employee events, and team outings, managing reservations, vendor communication, scheduling, and logistics.
- Support recruiting efforts by scheduling interviews, coordinating onboarding activities, and maintaining personnel documentation.
- Partner with vendors to coordinate purchasing, inventory, and operational projects while ensuring timely completion.
- Led process improvements that streamlined workflows and enhanced organizational efficiency while supervising and developing a team of over 70 employees.
Assistant General Manager
2 Years- Managed a staff of 80+
- Coordinated daily operations, scheduled staff, and managed administrative functions to support ownership and senior leadership.
- Scheduled meetings, interviews, and training sessions while ensuring effective communication across departments.
- Facilitated onboarding, managed documentation, coordinated with vendors, and planned events to streamline operational processes.
- Organized records and operational files while supporting multiple ongoing projects to enhance workflow efficiency.
- Recognized for strong organization, adaptability, and the ability to manage competing priorities independently.
Pharmacy Technician
5 Years- Managed high-volume documentation and confidential patient information, ensuring strict regulatory compliance to protect patient privacy.
- Coordinated communication among patients, pharmacists, and insurance providers to efficiently resolve issues and enhance service delivery.
- Maintained accurate records while prioritizing urgent requests to meet deadlines effectively.
- Accurately counted, verified, and packaged more than 100 prescriptions daily while maintaining strict quality standards, ensuring timely preparation, and supporting efficient pharmacy operations.
Customer Service Associate
1 Year- Provided exceptional customer service while overseeing front-end operations and handling administrative tasks to ensure smooth store functioning.
- Maintained accurate records, organized daily store operations, and communicated effectively to streamline workflow and enhance customer experience.
- Provided exceptional customer support, resolving inquiries and issues effectively.
- Assisted in training new team members on customer service protocols and systems.
- Streamlined communication processes between departments, enhancing service delivery efficiency.
Education
High School Diploma
Skills
Administrative & Executive Support
Calendar & Schedule Management
Interview coordination
HR & Onboarding Systems
Records management
Report & Document Preparation
Microsoft Office Suite
Microsoft Teams & Google Workspace
Records & File Management
Staff Scheduling
Multi-Tasking & Prioritization
Customer relations
Team Leadership
Relationship building
Confidential information handling
Timeline
General Manager
Urban Air Adventure Park
01.2022 - CurrentRead More
Assistant General Manager
Urban Air Adventure Park
01.2020 - 01.2022Read More
Customer Service Associate
PetSmart
01.2018 - 01.2019Read More
Pharmacy Technician
OptumRx (UnitedHealth Group)
01.2016 - 01.2021Read More
Topeka High School
High School Diploma
Read More