Shania Phelps
Saint Paul,MN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Relations Consultant
US Bank
Saint Paul, MN
03.2023 - 04.2024
- Developed tailored solutions for clients, resulting in increased business opportunities and long-term partnerships.
- Actively participated in networking events to expand professional connections and uncover new business opportunities.
- Collaborated with internal teams to streamline processes and improve overall customer experience.
- Managed high-value accounts, ensuring exceptional service delivery and exceeding customer expectations.
Direct Support Professional
Rahkma Home Care
Saint Paul, MN
10.2022 - 12.2023
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted disabled clients to support independence and well-being.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Resident Assistant
The Waters
Oakdale, MN
06.2021 - 08.2023
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Responded to room transfers, incident reports, and maintenance requests.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
Personal Care Assistant
Luther Senior Services
Saint Paul, MN
11.2019 - 02.2021
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Assisted with daily living activities, running errands, and household chores.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
- Provided safe mobility support to help patients move around personal and public spaces.
Optician /Front Desk Receptionist
Americas Best Contacts And Eyeclasses
Maplewood,MN
08.2017 - 10.2019
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Customer Service Cashier
Nordstrom Rack
Woodbury, MN
09.2014 - 04.2017
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
White Bear Lake High School
White Bear Lake, MN06-2017
Skills
- Customer relations
- Problem-solving
- health care
- cash handling
- high-volume environment
- medication
- time management
- multitasking
- Training and mentoring
- Team building
- account opening
- filing
Certification
PCA CERTIFICATE
Timeline
Client Relations Consultant
US Bank
03.2023 - 04.2024
Direct Support Professional
Rahkma Home Care
10.2022 - 12.2023
Resident Assistant
The Waters
06.2021 - 08.2023
Personal Care Assistant
Luther Senior Services
11.2019 - 02.2021
Optician /Front Desk Receptionist
Americas Best Contacts And Eyeclasses
08.2017 - 10.2019
Customer Service Cashier
Nordstrom Rack
09.2014 - 04.2017
White Bear Lake High School