Shania Reyes
Christiansted ,U.S. Virgin Islands
Summary
Diligent professional with a superior work ethic, a friendly demeanor, and several years of experience. Customer-focused employee with a commitment to quality assurance. Excelling in shipment documentation and traffic coordination. Proven ability to resolve discrepancies and enhance customer satisfaction through effective communication. Skilled in data entry and Hazmat compatibility, consistently meeting deadlines while maintaining accuracy in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Traffic Clerk/Inbound Freight Coordinator
Vi Cargo Services
Christiansted, U.S. Virgin Islands
02.2022 - Current
- Created and maintained detailed records of shipments.
- Performed data entry tasks into computer systems accurately and efficiently.
- Resolved discrepancies between customer orders and actual deliveries.
- Compared and verified identifying information of outgoing shipments.
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
- Communicated shipment information to carriers, brokers, customers, and other related parties.
- Verified accuracy of shipping documents and invoices.
- Identified hazardous cargo and worked with the broker and customer to acquire proper documentation prior to sailing.
- Prepare document packets (bills of lading and invoices) for the clearing team (excise and customs).
- Worked closely with customers on consolidated cargo.
- Rate and produce bills of ladings.
- Submitted Freight Correction Notices when needed.
Customer Service Temp
Select Temp Staffing
Christiansted , U.S. Virgin Islands
07.2020 - 02.2022
- Participated in regular training sessions to improve product knowledge and service skills.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted in the clearing process of cargo by using the Excise Tax system.
- Notified customers of shipment pickup.
- Assisted in other departments as needed.
Education
High School Diploma -
Freewill Baptist Christian School
St.Croix U.S.Virgin Islands05-2021
Skills
- Customer service
- Shipment documentation
- Data entry
- Traffic coordination
- Deadline management
- Microsoft office
- Prepare documents
- Knowledge of NVOCC link
- Computer literacy
- Hazmat Compatibility
Timeline
Traffic Clerk/Inbound Freight Coordinator
Vi Cargo Services
02.2022 - Current
Customer Service Temp
Select Temp Staffing
07.2020 - 02.2022
High School Diploma -
Freewill Baptist Christian School
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