Shania Richardson
Raleigh
Summary
Compassionate and dedicated Bachelor of Social Work graduate with extensive hands-on experience in case management within an emergency shelter for women. Expertise in crisis intervention, resource coordination, and trauma-informed care enhances the ability to effectively support vulnerable populations. Proven advocate for client needs, skilled in collaborating with multidisciplinary teams to promote stability and independence. Committed to fostering a warm, trustworthy, and relaxed environment that empowers clients on their journey to success.
Overview
3
3
years of professional experience
Work History
Case Manager
Urban Ministries of Wake County – The Helen Wright Center for Women
2025.05 - Current
- Manage a caseload of approximately 25 clients experiencing homelessness, providing comprehensive, person-centered case management services.
- Conduct comprehensive client assessments to identify immediate needs, barriers to stability, strengths, and individualized goals.
- Develop and implement individualized service plans that promote self-sufficiency, housing stability, and overall well-being.
- Connect clients to primary healthcare, behavioral health, substance use treatment, and other community-based resources through referrals and care coordination.
- Facilitate scheduling of medical, mental health, and specialty appointments while supporting client engagement in ongoing care.
- Build trusting, supportive relationships with individuals experiencing mental health challenges to increase participation in services and treatment.
- Provide crisis intervention, de-escalation, and stabilization services to address urgent behavioral health, housing, and safety concerns.
- Assist clients in obtaining essential identification and legal documents, including state IDs, Social Security cards, birth certificates, and other required documentation.
- Coordinate services with healthcare providers, government agencies, housing programs, and community organizations to ensure continuity of care.
- Educate clients on available public benefits, housing resources, and community services, empowering them to make informed decisions and advocate for their needs.
- Monitor client progress, reassess goals, and provide ongoing encouragement and support to promote successful outcomes.
- Maintain accurate, timely, and confidential case documentation in compliance with organizational policies and regulatory standards.
- Participate in multidisciplinary team meetings and case conferences to develop collaborative strategies and improve client outcomes.
- Engage family members and natural supports, when appropriate, to strengthen clients' support systems and long-term stability.
- Track client outcomes and service utilization to ensure quality service delivery and accountability.
Social Work Intern
Belvoir Elementary School
2024.01 - 2024.04
- Conducted student interviews and established rapport to assess social, emotional, and behavioral needs.
- Participated in multidisciplinary care meetings with principals, school social workers, teachers, counselors, and other professionals to coordinate student support plans.
- Responded to student crises under supervision, assisting with crisis intervention, stabilization, safety planning, and coordination of appropriate services.
- Provided individual and group counseling to support students in developing healthy coping strategies and emotional regulation skills.
- Facilitated structured group activities designed to strengthen social skills, communication, and peer relationships.
- Supported students experiencing emotional and behavioral challenges through individualized interventions and ongoing encouragement.
- Collaborated with interpreters to ensure accurate, culturally responsive communication with students and families with limited English proficiency.
- Assisted in identifying student strengths, needs, and barriers to academic and social success while contributing to intervention planning.
- Maintained professional documentation and adhered to ethical standards, confidentiality requirements, and school policies.
Education
Bachelor of Social Work -
East Carolina University
05.2024
Skills
- Proven ability to thrive in fast-paced, team-oriented, and trauma-informed environments
- Skilled in communication, empathy, flexibility, and decision-making
- Experience in trauma-informed care, motivational interviewing, and crisis intervention
- Proficient in assisting clients with EPASS applications and connecting them to community support services
- Case management
- Relationship building
- Interdisciplinary collaboration
- Positive attitude
Timeline
Case Manager
Urban Ministries of Wake County – The Helen Wright Center for Women
2025.05 - Current
Social Work Intern
Belvoir Elementary School
2024.01 - 2024.04
Bachelor of Social Work -
East Carolina University