Shanisa Rodriguez
Saco,ME
Summary
Dynamic Senior Unit Manager at Capital One Trade Credit with a proven track record in enhancing customer satisfaction by 30% through effective problem-solving and team leadership. Skilled in staff training and development, I excel in optimizing workflows and fostering collaboration, ensuring operational excellence and a positive client experience.
Overview
13
13
years of professional experience
Work History
Senior Unit Manager
Capital One Trade Credit
Portland, Maine
07.2019 - 08.2025
- Developed and implemented training programs for new unit staff members.
- Streamlined workflow processes to improve service delivery and client satisfaction.
- Collaborated with senior leadership on strategic planning and resource allocation.
- Facilitated team meetings to drive communication and collaboration among staff.
- Effectively resolved customer escalations by employing active listening and problem-solving techniques, leading to a 30% increase in customer satisfaction ratings.
- Leveraged key performance metrics to optimize team workflows and communication.
- Led cross-functional teams to enhance operational efficiency in credit processing.
Accountant - Cash Application
Capital One Trade Credit (Formally BlueTarp Financial)
Portland, Maine
01.2017 - 01.2019
- Processed customer payments for over 500 accounts monthly, ensuring accurate reconciliations that enhanced overall financial accuracy, and streamlined cash flow.
- Investigated and resolved over 50 missing payment inquiries monthly, significantly enhancing customer satisfaction, and speeding up resolution times.
- Utilized accounting software for invoicing and payment tracking tasks.
- Reviewed invoices for accuracy and completeness prior to payment processing.
Dietary Aide
Kindred Monarch Center
Saco, Maine
01.2016 - 01.2017
- Prepared and served meals for over 50 clients daily, attentively considering individual allergies, resulting in positive feedback and enhanced dining satisfaction.
- Maintained cleanliness and organization of dining areas and kitchen spaces.
- Assisted in dietary planning by following specific nutritional guidelines.
- Monitored food safety procedures during meal preparation and storage.
- Supported residents during meal times, promoting a welcoming environment.
- Restocked supplies as needed to maintain efficient kitchen operations.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Treated patients and team members with dignity and respect.
- Streamlined meal delivery to each unit, ensuring timely and safe service.
Lab Assistant
University of Southern Maine Biology Department
Portland, Maine
08.2012 - 05.2013
- Prepared and organized lab materials for students, ensuring a safe and engaging learning environment that enhanced hands-on experimentation.
- Diligently managed hazardous lab materials, adhering to strict safety protocols to ensure a secure and compliant laboratory environment.
Education
MASTERS DEGREE - TESOL
University of Southern Maine
Portland, ME01.2019
BACHELOR'S DEGREE - ENGLISH, WOMEN GENDER STUDIES
University of Southern Maine
Portland, ME01.2017
HIGH SCHOOL DIPLOMA -
Thornton Academy
Saco, ME01.2012
Skills
- Problem-solving and critical thinking
- Customer service and support
- Accountability and adaptability
- Attention to detail
- Compassionate interpersonal skills
- Team leadership
- Problem solving
- Active listening
- Conflict resolution
- Staff training and development
- Professional demeanor
Timeline
Senior Unit Manager
Capital One Trade Credit
07.2019 - 08.2025
Accountant - Cash Application
Capital One Trade Credit (Formally BlueTarp Financial)
01.2017 - 01.2019
Dietary Aide
Kindred Monarch Center
01.2016 - 01.2017
Lab Assistant
University of Southern Maine Biology Department
08.2012 - 05.2013
MASTERS DEGREE - TESOL
University of Southern Maine
BACHELOR'S DEGREE - ENGLISH, WOMEN GENDER STUDIES
University of Southern Maine
HIGH SCHOOL DIPLOMA -
Thornton Academy
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